What is the salary for this Customer Success Manager role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Wayground (formerly Quizizz).

Where is this Customer Success Manager position located?

This is an on-site position at Wayground (formerly Quizizz) located in Bangalore.

How do I apply for this Customer Success Manager job at Wayground (formerly Quizizz)?

Click the 'Apply' button on this page to be redirected to Wayground (formerly Quizizz)'s application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

What is Wayground (formerly Quizizz)?

Wayground (formerly Quizizz) is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Wayground (formerly Quizizz).

Customer Success Manager

Wayground (formerly Quizizz) Bangalore Today

support

This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR).

Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the

educational journey and achieve strategic goals.

What you'll do:

Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships

Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions

Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition

Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them

Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives

Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth

Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion