Customer Success - Onboarding & Implementation (B.tech)
At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 9 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.
Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.
What You’ll Do:
● Be involved early in the customer journey - lead product demos with full context of the client’s use case
● Prepare before every demo/onboarding interaction - research the client, understand their business model, and tailor conversations accordingly
● Act as the product advocate in front of the client - confidently translate capabilities into real business value
● Own onboarding end-to-end from kickoff to go-live, with full visibility on timelines, dependencies, and progress across all accounts
● Manage multiple onboarding simultaneously while always knowing which account is at what stage and what needs to move next
● Drive implementation hands-on - SDK/API integrations, tracking setup, validation, ensuring things are done right, not just explained
● Share the right documentation, checklists, and next steps proactively - don’t wait for clients to ask
● Act as the bridge across teams (Sales, Tech, Product, Support), follow through and get things done, not just coordinate
● Anticipate risks early - identify delays, gaps, or misalignment before they become client escalations
● Take complete ownership of issues and blockers - drive them to closure without waiting for follow-ups from the client’s end
● Ensure every client is correctly onboarded, confident, and ready to scale from day one
How You Work & Who You Are (Non-Negotiable):
● You are proactive and execution-driven, you anticipate and act, not wait and react
● You take ownership of outcomes and drive things to completion
● You are hands-on and solution-oriented; you don’t just suggest, you make it happen
● You have a strong hunger to learn and improve continuously, while collaborating
effectively with the team
● You stay calm, structured, and in control, even in fast-moving or high-pressure situations
Requirements
What You Should Have:
● 2–5 years of experience in Onboarding / Implementation / Technical Customer Success (B2B SaaS)
● Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and attribution ecosystems (web and app)
● Proven ability to handle demos and technical client conversations with confidence
● Experience working with SaaS marketing/attribution/engagement platforms
● Ability to simplify complex technical concepts into clear, actionable steps
● High proficiency in using AI tools to drive speed and efficiency, complemented by strong human judgment, contextual thinking, and personalisation
● Ability to multitask and manage multiple onboarding projects in a fast-paced environment
● A strong learning mindset - proactively builds context, asks the right questions, and continuously improves
Benefits
- Medical Insurance.
- 5 days working culture.
- Best in industry salary structure.
- Sponsored trips.