Customer Support Agent
What you'll be doing
Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
Solve problems: solve problems our customers face by collaborating with the rest of the DolarApp team, and come up with product proposals to decrease the workload.
You will get things done: beyond the scope of work and priorities, it is in the DNA of our DolarApp to do whatever it takes to win.
What you'll need
Fluency in English and Spanish and/or Portuguese, verbal and written
At least 2 years of experience in Customer Support
Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
Eager to work hard and go the extra mile to make our customers happy
Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of DolarApp
Resourcefulness, with attention to detail and due diligence
Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
Benefits
Competitive salary
Discretionary performance cash bonus
Latest technology to work with
Strong team that will help you improve your skills
About Us
At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances
We are a product oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up
We’ve hired some of the most talented people out there who have done it before – and we want you to join them