Customer Support Agent (Nights & Weekends)
Customer Support Agent (Nights & Weekends)
$25/hour • 40 hours/week (focus on Thursday – Monday nights i.e. 6 pm - 2 am ET)
About Novig
Novig is building America's #1 Sports Trading App. Founded by Jacob Fortinsky and Kelechi Ukah, we are the only platform to offer commission-free exchange on sports. We deliver better pricing, full transparency and a more efficient market structure for users by eliminating the traditional sportsbook model.
Backed by the best - Novig has raised over $100M from some of Silicon Valley’s top investors including Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana.
Who we are
We’re here to fix a rigged system where the house sets the rules and always wins. Novig is the future of sports markets. It’s a sports trading app built to be a fair and transparent alternative to traditional sportsbooks. We put users first.
Who you are and why this role will excite you
Thrive in live, high-stakes environments: When the games are on and volume spikes, you stay calm, focused, and energized by the pace.
Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escalate.
Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.
Comfortable across channels: You will support users via chat and email.
Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.
Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation.
Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth when it matters most.
Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.
Tech-savvy: You're comfortable navigating multiple tools and systems simultaneously without losing track of details.
Night owl: You're energized by prime-time sports and thrive on a Thursday–Monday schedule.
Strong communicator: You de-escalate frustrated users, explain complex mechanics to newcomers, and represent Novig's brand voice with confidence and empathy.
Good judgment under pressure: You think critically when situations don't fit neatly into a playbook and make smart decisions about when to act and when to escalate.
Why work here, in the words of the people who do
“I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.”
“The people! So smart, thoughtful, fun to work with, passionate about their craft, etc”
“I'm having the most fun I've had in my entire career.”
If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect.
Not for Everyone
Our work is tied to live sports - that means nights, weekends, and pressure included.
If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment.
Compensation & Benefits
$25/hr, 40 hrs/week
Meaningful equity for every employee, regardless of role
100% health premiums covered
99% dental & vision covered
401(k) with 4% company match
HSA + $1,080 annual company contribution