IT Support Technician
About Everfield
Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.
Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics from. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.
About us
CIM Software is the UK’s leading provider of ERP software solutions specifically designed for small and medium-sized manufacturers using Sage 50 and Sage 200. As an award-winning Sage Tech Partner Plus with over 150 years of combined industry expertise, we develop flagship products like Cim50 and Cim200 to help businesses streamline production, manage stock and maximise operational efficiency
CIM Software joined Everfield in September 2025, with their HQ based in Southampton, UK.
Role Overview
CIM Software provides manufacturing and ERP solutions to SME businesses across the UK. Alongside our Cim50, Cim200 and Cim360.cloud software platforms, we also deliver IT support services to many of our customers, therefore our customers rely on us not only for their business software, but for their wider IT infrastructure, and we pride ourselves on being a trusted technology partner.
As IT Support Technician at CIM Software, you will provide remote and very occasional on-site IT support to our customer base, resolving a wide range of technical issues across cloud, on-premise and hybrid environments.
This is a varied role requiring strong troubleshooting skills, clear communication, and the confidence to deal directly with business owners, finance teams and operational staff. You will handle escalations from 1st line, take ownership of more complex technical issues, and work closely with our software support teams.
Key Responsibilities
Provide 1st and 2nd line support to external customers
Troubleshoot and resolve:
Microsoft 365 issues
Azure / Azure AD environments
Azure Virtual Desktop (AVD)
Endpoint security (ESET, Vipre or similar)
VoIP systems (e.g. Voxone)
Networking and connectivity issues
Manage user provisioning, permissions and device configuration
Support backup and disaster recovery solutions (e.g. Datto)
Diagnose server and workstation issues
Escalate and document complex issues appropriately
Deliver excellent customer service at all times
Skills & Experience Required
Experience in a 1st or 2nd line IT support role (MSP experience desirable)
Strong Microsoft 365 administration experience
Azure / Azure AD knowledge
Familiarity with AVD environments
Experience with endpoint protection tools (ESET, Vipre or similar)
Basic networking knowledge (DNS, DHCP, firewalls, VPNs)
Experience supporting Windows Server and Windows 10/11
Confident working directly with customers
Strong problem-solving and communication skills
Desirable
Experience supporting SME environments
Datto backup experience
Exposure to VoIP systems (Voxone beneficial)
ITIL awareness
Experience working alongside ERP / accounting software environments
What We Offer
Competitive salary
Hybrid working
Exposure to a broad and varied technical estate
Opportunity to develop into a senior or infrastructure-focused role
Supportive team environment
Being part of a growing software and technology business within the Everfield group.