Is the Customer Support Associate role at Max Retail remote?

Yes, the Customer Support Associate role at Max Retail is a remote position.

How do I apply for the Customer Support Associate position at Max Retail?

You can apply for the Customer Support Associate position at Max Retail directly through HireHere. Click the "Apply" button on the job listing to be taken to the application page.

Customer Support Associate

Max RetailRemote3h ago

Who We Are:

Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.

What You’ll Do:

Contribute to the expansion of Customer Support while also remaining highly flexible in a startup environment

Understand Max Retail’s performance expectations and effectively communicate them to our sellers

Provide support to Max Retail customers via phone, email, live chat, etc

Manage orders on partner channels and on Max Retail’s platform Serve customers by providing information on orders, products, and services

Maintain a positive attitude while resolving product and service incidents efficiently

Follow up with customers on inventory, orders, and shipments as necessary

Create shipping labels and manage return process Maintain customer records by updating account information

Ensure timely resolution of all matters

Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives

Provide thoughtful insight to customer concerns and work with the company to improve processes

Work weekends and holidays on a rotating basis

Who You Are:

You work with efficiency. You understand productivity metrics and are able to hold yourself accountable to assisting sellers with attention to detail and efficiency

Excellent written and verbal communication skills

Communicator. You listen well and understand the needs of our sellers and our business. You express your ideas clearly and communicate persuasively to produce positive results.

Comfortable stepping out of your comfort zone to support the team

You are adaptable and can think on your feet when faced with new challenges, or tough conversations

Highly organized and strong time management skills

You rebound quickly. Handling difficult customer issues is a challenging job! You approach every day with a positive attitude and rebound quickly. Don’t take things personally.

Patience when assisting sellers who are not tech savvy

Maintain a positive, empathetic, and professional attitude toward all customers at all times

Ability to multitask while maintaining attention to detail

Ability to learn new systems quickly

Comfortable with using multiple systems at once

Customer Support Associate

What You’ll Do:

Who You Are:

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