Max Retail empowers independent retailers and brands to reach hundreds of millions of consumers through technology that makes multichannel selling as easy as “click, click, sold.” The platform connects sellers to leading online marketplaces, automating listings, pricing, and fulfillment. By helping businesses move inventory faster and more profitably, Max Retail fuels a more circular, sustainable retail economy.
The Product Ingestion Team Lead coordinates a distributed team of 21 overseas listing specialists who prepare seller inventory for distribution across eBay, Poshmark, Shop Premium Outlets, and other sales channels. You'll manage daily work assignments, optimize workflows to increase throughput, and build processes that scale our operations efficiently. This is a hands-on operational role perfect for someone with strong process improvement instincts who wants ownership of meaningful outcomes. You'll work closely with the Director of Support and have autonomy to test ideas, implement improvements, and drive measurable results. This role reports to the Director of Support and partners cross-functionally with Sales, Success, Product, and the Brand team.
What You'll Do:
Daily Workflow Coordination
Manage work queue in HubSpot across all submission statuses and balance workload across 21 team membersPrioritize high-value sellers, time-sensitive submissions, and revenue-impacting inventoryMonitor daily productivity metrics (currently 15 listings/hour target) and identify bottlenecksHandle escalations and unblock team members encountering issuesCoordinate with Sales on new seller onboarding and initial inventory submissions
Throughput Optimization & Process Improvement
Identify inefficiencies and repetitive manual tasks that slow down the teamDesign and implement workflow improvements to increase listings per hourReduce manual data manipulation time for non-standard seller submissionsStreamline brand creation workflow (currently 100-200 new brands per week)Spot patterns in errors or delays and implement preventive solutionsProvide feedback to Product/Engineering on AI tool performance and feature needsTest new tools and processes, measure impact, and scale what works
Documentation & Reporting
Create and maintain SOPs for common listing scenarios and edge casesDocument workflow improvements and train team on new processesTrack key metrics: listings per hour, error rates, time-to-completion, seller time-to-first-saleReport trends and improvement opportunities to Director of SupportBuild dashboards and tracking systems for real-time visibility
Who You Are:
Operational Problem Solver: You naturally spot inefficiencies and think "there's got to be a better way"Data-Driven: You track metrics, test changes, and let results guide decisionsDetail-Oriented Executor: 2-4 years in operations, logistics, fulfillment, or e-commerce with a track record of improving processesSelf-Directed: You can identify what needs to be done and do it without constant oversightTech-Savvy: Strong proficiency with workflow tools (HubSpot, project management software) and advanced Google Sheets/Excel skillsCollaborative: Works effectively across functions with Sales, Success, Support, and Product teams