Customer Experience Associate
About Peec AI
Peec AI is a Berlin-based Series A startup building analytics and intelligence tools for modern SEO and growth teams. As AI reshapes how people discover information online, companies need better ways to understand where they appear, how they perform, and where the next growth opportunities lie. Peec AI helps teams track their visibility AI across search, measure performance, and uncover opportunities to grow their organic presence in an increasingly complex search landscape.
About the role
We’re looking for a Customer Experience Associate to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment.
What you’ll do
Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
Help design and scale our CX process - from building out a help center to improving in-app onboarding
Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
Act as the voice of the customer, providing actionable feedback to marketing, sales, and product
What we’re looking for
1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
A self-driven problem-solver who always goes the extra mile
Clear and warm communication skills - whether over email, chat, or live calls
Ambition to learn fast, grow with the team, and take on real responsibility
German language fluency
Bonus Points
Experience with SaaS, B2B software, or marketing/SEO tools
Familiarity with help desk systems, onboarding flows, or community-building
Exposure to AI / SEO / growth tooling or customer support automation
Experience working in a high-growth, venture-backed startup environment
What we offer
Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups
Regular team events and off-sites
Aggressive equity compensation package
Paid Meal & Uber home when working late
The most beautiful office space and work environment in Berlin