Customer Support Associate (Wednesday - Sunday)
About Us:
Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower businesses around the world. Since its introduction in 2016, Yodeck has powered over 190,000 screens across every type of business—from restaurants and retail stores to schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms globally, Yodeck is looking for curious and smart people to help us drive even faster growth.
About the Role:
Do you have a passion for technology and a dedication to outstanding customer service?
As a Customer Support Associate, you’ll assist Yodeck customers, respond to their questions, and guide product usage and troubleshooting. Our Support Team provides help through an online ticketing system integrated with chat that is accessible through the app. Our new Customer Support Associate should be available to work on shifts Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (06:00-14:00 or 14:00-22:00 or 22:00-06:00) to support all Yodeck customers worldwide. 90% of inquiries come from the US, Canada, and the rest of the world.
Join our team and help customers enhance their everyday lives with Yodeck's innovative solutions!
What You Will Be Doing:
- Handling incoming phone calls, messages, and emails from Yodeck customers.
- Providing information and assistance on Yodeck products & features, such as billing and sales questions.
- Troubleshooting basic technical issues and offering solutions to customer inquiries.
- Processing warranty claims, repairs, and replacements.
- Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams.
- Offering product recommendations based on customer needs and preferences.
- Maintaining high customer satisfaction through professional and courteous communication.
Requirements
- Excellent writing and verbal communication skills in English (C1 level).
- Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
- Ability to handle unexpected changes and customer concerns with professionalism.
- A genuine desire to help customers and a commitment to providing excellent service.
- Experience in customer support or technical support roles will be appreciated.
- Available to work on shifts Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00)
Benefits
- Competitive salary
- Company-wide bonus scheme and a great stock option plan
- Award-winning workplace, recognized as the Best Workplace
- Remote Work policy (for our Support team)
- Office gym, nutritionist, and meal vouchers
- Individual training budget for professional development
- Private medical insurance plan
- Fun and collaborative start-up environment (with amazing offices!)
- Flexible working arrangements
- Commuting expenses
- Equal opportunity and workplace diversity
As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.