Customer Support Representative
We are looking for a second-level Technical Customer Support Representative to provide superior software support to our clients based in Germany.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solution PRO.FILE
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Reproduce problems and create test cases in complex software setups
- Adhere to established customer service and documentation standards
- Solve and respond to support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
- Execute various support tasks, including for example, performing installations and setting up applications
Qualifications
- Two (2) or more years experience in customer-facing technical support or related field
- Previous professional experience working directly with complex software (database and/or web-based, object programming) customers to troubleshoot software issues
- Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred
- Language proficiency (spoken and written) in German and English required.
- Analytical thinking skills to investigate and solve problems
- Experience in dealing with customers and communicate in a professional way
Preferred skills and abilities:
- Experienced in creating AI prompts
- Experience in use of 3D CAD systems strongly preferred
- Working knowledge of Salesforce and Atlassian Suite preferred
- Thorough understanding of networking topologies & protocols preferred
- Mac, iOS, and Android knowledge/experience preferred
- Bachelor's Degree or equivalent preferred
- Ability to excel in a high-paced ever-changing environment
Additional Information
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.