Customer Support Specialist (Spanish Market)

📈 At Finsolutia, we’re looking for a Customer Support Specialist (CSS) to assist our growing portfolio of mortgage brokers and credit intermediaries in Spain and help them to make the most of our specialized SaaS platform.

As part of our A-team, you’ll be the key contact person for our clients, guiding them through onboarding, sharing best practices, helping them unlock the full potential of our solution and report trouble tickets.

🚀 Ready to come aboard?🚀

We are committed to nurturing talent, fostering a vibrant company culture, and improving the mortgage journey for companies, organizations and consumers across Europe.

 💻 Your Role in This Journey 💻

• Customer Support: Respond to client inquiries through our support system (Intercom) in a timely, professional, and empathetic manner.
• Issue Troubleshooting: Diagnose and resolve common customer problems, escalating more complex issues to product or development teams when needed.
• Platform Guidance: Help users understand how to navigate our platform, sharing tips and tutorials as needed.
• Customer Feedback: Identify recurring issues and share customer insights with the Product and Customer Success teams to improve the overall experience.
• Customer Onboarding: Lead and support onboarding sessions for new clients, ensuring a smooth and engaging start on the platform.
• Internal Collaboration: Participate in internal team syncs to align on common customer challenges and solutions.
• Training & Webinars: Deliver online training sessions and product webinars to present new features and ensure customers stay up to date with platform developments.

🔎 What We Expect From You 🔍

• Fluency in Spanish at a native level.
• Minimum 1+ year of experience in Customer Success, Customer Support, or another client-facing role, ideally in SaaS, Fintech, or Proptech industries.
• Good communication and presentation skills - confident in leading meetings, webinars, and product demos.
• Organized, proactive, and able to multitask in a dynamic SaaS environment.
• A problem-solving mindset with a desire to help people.
• A fast learner who is comfortable with technology and software platforms.
• A friendly, empathetic, and patient attitude.
• Someone who wants to start or boost a career in the fintech ecosystem.
• Willingness to travel occasionally to Lisbon to receive initial training on the platform, internal processes, and service standards.

🔝 Bonus Points 🔝

• Fluency in English (verbal and written).
• Fluency in Portuguese (verbal and written).
• Some knowledge and hands-on experience with Intercom.
• Familiarity with mortgage, consumer, or automotive credit solutions and their legal frameworks.

🔝What can we offer you? 🔝

• Join a dynamic and fast-growing company.
• Thrive in a supportive work environment that fosters your professional growth.
• Enjoy a competitive and flexible compensation package.
• Benefit from flexible working hours to balance your life and work.
• Take advantage of a wide range of training opportunities to develop your skills.
• Access a comprehensive benefits package, including health insurance, life insurance, and flexible perks.

About Us

Finsolutia established in the world of credit servicing and has since evolved into a leader in mortgage technology, transforming the way mortgage ecosystems are managed.

Headquarters in Madrid and Lisbon, our team of over 400 highly skilled professionals combines deep expertise with cutting-edge, AI-driven technology to deliver tailored, end-to-end mortgage solutions. 

We empower organizations of any size with innovative technology and specialized business expertise to streamline mortgage loan processes, unlocking efficiency and fueling growth through leading technical solutions powered by artificial intelligence. 

Know more about Finsolutia here: https://www.finsolutia.com/  

Privacy Note

At Finsolutia, we evaluate all candidates fairly and equitably, ensuring equal opportunities for all applicants. Our selection process is based solely on the skills, experience, and competencies required for the position. No candidate will be discriminated against based on race, gender, age, sexual orientation, gender identity, religion, disability, or any other personal characteristic. We are committed to providing an inclusive environment and equal opportunities for all candidates.

Please note that the personal data collected through this channel will be used exclusively for the professional management of the recruitment process in question. Your data will be processed and stored by Finsolutia Spain SLU in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR). This information will be retained for a maximum period of 4 years in the event you participate in a recruitment process. You may, at any time, object to the storage and processing of your data, withdraw your consent, and exercise your rights of access, rectification, and erasure under the applicable regulations.

To exercise these rights, you may contact us in person or by post, enclosing a copy of your ID, at:

Recruitment Department – Finsolutia Spain, SLU

Calle Cardenal Marcelo Spínola 14, 4th Floor, 28016 Madrid, Spain

Alternatively, you may send a written request along with a copy of an official identification document to: dpo@finsolutia.co

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