Customer Support Technician
Position Details:
Location: Aurora CO 80014
Job Title: Customer Support Technician
Duration: 06 Months (Strong possibility to Extend)
Duties and Responsibilities:
• Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.
• Process requests for multiple vendor applications customized by install configuration.
• Complete data entry associated with downloading, including confirmation of test signals.
• Provide real-time installation quotes to field technicians and limited technical support to customers.
• Enter order information into the system for technician upsells and process payments as applicable.
• Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
• Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind.
• Support false alarm research and damage claims, as well as provide support for other data cleanup projects.
• Other projects as assigned
Qualifications
Skills:
• Ability to successfully pass data and provisioning assessments during training.
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to type 30 wpm
• Excellent working computer knowledge
• Strong problem-solving and multi-tasking skills a must