Danish Speaking Customer Service Agent For Booking.com - Work In Greece

Mercier Consultancy MD is excited to present a wonderful opportunity for a Danish Speaking Customer Service Agent to join the team at Booking.com. This role allows you to work in the picturesque setting of Greece, providing exceptional service to Danish-speaking customers. You will play a vital role in assisting clients with their travel inquiries and ensuring they enjoy a seamless experience.

Responsibilities

• Engage with Danish-speaking customers via phone, email, and chat to address inquiries regarding bookings, cancellations, and travel arrangements.
• Provide detailed information about accommodations, locations, and services available through Booking.com.
• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.
• Document customer interactions in the CRM system to track inquiries and feedback accurately.
• Collaborate with team members to continuously improve the customer experience and service delivery standards.
• Stay up to date with promotions, policies, and new features to provide informed support to clients.

Requirements

• Fluency in Danish (both written and spoken); proficiency in English is preferred.
• Experience in customer service, preferably within the travel or hospitality industry.
• Strong communication skills and a customer-focused attitude.
• Ability to handle difficult situations and provide effective resolutions.
• Familiarity with CRM systems and general computer literacy.
• Self-motivated with the ability to work independently in a remote environment.
• A passion for travel and providing outstanding customer service.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...