Danish Speaking Customer Service for Retail industry

Mercier Consultancy is seeking a dedicated Danish Speaking Customer Service Representative to join our Client's Retail Department. In this pivotal role, you will provide exceptional support to our Danish-speaking customers, assisting them with inquiries about our retail products and services.

Your fluency in Danish will be essential as you help clients with product information, order inquiries, and any issues they may face during their shopping experience. You will play a crucial role in enhancing customer satisfaction and loyalty by delivering outstanding service.

Responsibilities

• Provide high-quality customer service in Danish via phone, email, and chat regarding retail products and services
• Assist customers with product inquiries, order statuses, and return processes
• Resolve customer issues and complaints efficiently and professionally
• Document customer interactions and maintain up-to-date records in our CRM system
• Collaborate with sales and fulfillment teams to ensure seamless order processing
• Collect customer feedback to inform improvements to our retail offerings
• Stay informed about retail trends and product updates to provide knowledgeable support

Requirements

• Fluency in Danish and English, with strong communication skills
• Exceptional customer service abilities with a focus on relationship building
• Experience in customer service, particularly in the retail industry, is preferred
• Able to manage multiple customer inquiries effectively
• Detail-oriented and highly organized
• Genuine interest in retail and customer service
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...