Delivery Manager (PL822)
We’re hiring a Delivery Manager (Full-Time / FTE) to lead delivery of a strategic enterprise client engagement for our client in the consulting sector. This role is responsible for successful execution across a distributed team and a structured governance model. The role is ideally based in Hyderabad and will include some on-site client visits as required.
Coverage note: This engagement requires coordination aligned to a client tier 2 support (I.E. bug/patch fixes) window of 12pm to 9pm IST, so comfort working late IST hours is important.
What You’ll Do (Key Accountabilities)
1) Delivery Leadership & Governance
Define and run delivery governance, standards, and operating cadence to ensure consistent execution and predictable outcomes.
Own delivery plans, milestones, and delivery communications across stakeholders and internal teams.
Proactively manage risks, issues, dependencies, and change requests; escalate early and clearly.
2) KPI / Performance Management & Reporting
Track and improve delivery performance (quality, timeliness, responsiveness) using structured reporting and evidence-based updates.
Ensure delivery status, risks, and outcomes are clearly communicated to leadership and client stakeholders.
3) Stakeholder Management (Client + Internal)
Act as a bridge between senior client stakeholders and the delivery organization; drive clarity, alignment, and decision-making.
Manage client expectations, facilitate solution discussions, and ensure the engagement remains outcome focused.
4) Team Leadership & Resource Coordination
Lead cross-functional delivery teams and support performance management, coaching, and development.
Support capacity planning and resource coordination to ensure coverage during required support tier 2 (I.E. application bug fixes) windows and smooth execution across time zones.
What Success Looks Like (First 60–90 Days)
Delivery cadence is running cleanly (weekly governance rhythm, clear reporting, minimal ambiguity).
Issues/risks are identified early and resolved without fire drills; client trust increases through consistency and transparency.
Team is operating as a cohesive unit across time zones, with reliable handoffs and clear ownership.
10+ years in delivery management within technology professional services (project / program / delivery leadership).
Proven experience leading complex delivery with multiple stakeholders (Agile / hybrid environments helpful).
Strong leadership, ownership, and executive-level communication skills.
Strong discipline in planning, reporting, escalation management, and delivery governance.
Nice to Have
Experience delivering in regulated or enterprise environments where auditability, documentation, and process rigor matter.
Familiarity with IT service workflows, operational support models, and structured KPI reporting.
Location, Travel & Work Model
Location: Hyderabad, India (preferred)
Employment Type: Full-time (FTE)
Work Model: Hybrid
Travel: Some on-site client visits (as needed)
Hours: Standard IST working hours + coordination coverage aligned to 12pm to 9pm IST as required by the engagement (Note: some support items will be considered urgent and will require team to work outside of normal hours)