Desktop Support Technician

Overview

Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day-to-day device support, help improve the end-user experience, and make sure technology across the company runs smoothly.

Key Responsibilities

• Support desktop and laptop hardware, software, and peripherals including setup, configuration, and troubleshooting.

• Assist with device deployments, updates, and ongoing maintenance.

• Troubleshoot issues, identify root causes, and document solutions.

• Work with the IT team to improve support processes and workflows.

• Communicate technical solutions clearly to non-technical users.

• Maintain technical documentation and follow IT policies and procedures.

• Stay current on new tools and technology updates.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent experience.

• 4 or more years of desktop or end-user support experience.

• Strong knowledge of Windows and Mac environments.

• Experience with hardware and software installation and troubleshooting.

• Basic understanding of networking and infrastructure support.

• Strong customer service, communication, and problem-solving skills.

• Ability to work independently or with a team.

• BONUS

  • A+ or Network+ certifications

Why You’ll Love This Role

• You will be part of an internal team that values learning, collaboration, and quick problem solving.

• You will help people directly and see the impact of your work every day.

• You will build trusted relationships through clear communication and reliable support.

• You will work in an environment that appreciates initiative, ownership, and follow-through.