Director of Brokerage Operations

Schedule: Full-time | Standard business hours (Mon–Fri, 8am–5pm) with flexibility during peak times.

Key Responsibilities

• Oversee daily brokerage operations to ensure efficient, safe, and accurate freight movement.
• Develop and implement strategic plans for growth, enhancing operational profitability, and scaling the brokerage division.
• Drive margin optimization and profitability through spot market, RFQ oversight, and cost control initiatives.
• Lead, mentor, and build high-performance operational teams, fostering a culture of excellence and accountability.
• Build and maintain strong relationships with carriers, focusing on capacity management and reliability.
• Monitor key performance indicators such as on-time delivery, margin percentages, and staff productivity, implementing process improvements where necessary.
• Utilize Transportation Management Systems (TMS) and other technology to automate processes and increase operational speed.
• Ensure compliance with all Department of Transportation (DOT) and safety regulations

Work Environment: Office setting; may involve standing, walking, climbing stairs, and occasionally lifting up to 25 lbs. Vision requirements include close, distance, color, peripheral, and depth perception.

Qualifications

Qualifications/Competencies

• Bachelor's degree in Business, Supply Chain Management, or a related field
• 5-10+ years in direct freight brokerage operations, with substantial experience in a senior leadership role within a 3PL.
• Demonstrated ability to lead multi-team, fast-paced brokerage environments.
• Deep understanding of brokerage financials, including GP (gross profit) and margin management.
• Proficiency in Transportation Management Systems (TMS), such as McLeod, and advanced Microsoft Excel skills.
• Excellent negotiation and relationship-building skills with shippers and carriers.

Personality Traits

• Excellent interpersonal and communication skills.
• Ability to work effectively with all levels of management and individual contributors.
• Strong problem-solving ability, adaptability, and resilience under tight deadlines.
• Willingness to work cross-functionally in a team-oriented environment.

Additional Information

Pay/Benefits/Perks

• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.