About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
The Role
Synapticure is seeking a Director of Partner Success to lead the long-term success and growth of our strategic partnerships with ACOs, health plans, health systems, and community health organizations. Reporting to the Head of Growth, this role is the day-to-day owner of partner performance, satisfaction, and relationship health. You will work across executive, clinical, operational, and technical stakeholders to ensure partnerships achieve or exceed shared goals.
The ideal candidate is customer-obsessed, thrives in a cross-functional environment, and is motivated by the challenge of solving complex problems that improve care for patients and caregivers. You will own ongoing performance management, lead business reviews, drive patient engagement initiatives, and identify opportunities for expansion within existing partnerships. This role requires a proven ability to influence at all organizational levels, navigate complex health system environments, and coordinate distributed teams across in-person and virtual settings.
Job Duties – What you’ll be doing
Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levelsStrategic Partner Management
Serve as the day-to-day relationship for key partner accounts, building trust and deep understanding across executive, clinical, administrative, and technical stakeholdersEffectively communicate the vision for and benefits of our partnership to stakeholders at all levels of the partner organizationSet and manage toward annual goals in collaboration with partners, driving key business results such as patient engagement, growth, clinical quality, and revenueLead quarterly business reviews (QBRs), developing key analysis and insights and driving alignment on progress and health of partnershipsAct as the internal champion for partner satisfaction and success, consistently bringing the voice of the customer to internal teams Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service linesPatient Engagement & Activation
Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction.Support the design and implementation of enrollment workflows tailored to the partner’s patient and provider needs.Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes.Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations.Use data and feedback to identify barriers to activation and work collaboratively with partners to implement creative, patient-centered solutions.Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvementsProgram Performance Management
Maintain operational dashboards to provide transparent KPI progress and trackingMonitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and resultsProactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum.Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiencesIdentity ways technology and operational initiates can further equitable access to care and support the complex needs of families and caregiversTranslate partner feedback into programmatic enhancements or internal process improvements
Requirements – What we look for in you
5+ years of experience in customer success, partner management, or strategic operations in healthcareProven ability to manage complex partnerships and deliver measurable resultsStrong customer mindset with a focus on partner and patient impactSkilled at building trust with executive, clinical, and operational stakeholdersExcellent written, verbal, visual, and presentation skillsProactive problem-solver with strong risk identification and mitigation skillsComfortable working in fast-paced, ambiguous, and cross-functional environmentsProficiency with project management tools and methods (e.g., dashboards, diagrams, gantt charts)
We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:
Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.Embrace the opportunity. We are energized by the importance of our mission and bias toward action.
This is a remote-first position, with preference for candidates in Seattle, WA or Albuquerque, NM. Travel up to 10% may be required for partner meetings, site visits, and team gatherings.
