Director, Product Implementation for Inpatient Flow
We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
Join our Customer Success team, where we partner with hospitals to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
WHAT YOU'LL DO
Delivery Management: Oversee a portfolio of iQueue for Inpatient Flow customer implementations, ensuring delivery aligns with quarterly and annual forecasts while meeting quality, timeline, and revenue commitments
Team Leadership: Lead, develop, and scale a team of delivery professionals - including Project Managers, Workflow Specialists, Data, and Configuration resources to deliver a consistent, high-quality onboarding experience while mentoring the next generation of leadership within the team.
Executive Partnership: Build and maintain strong relationships with executive stakeholders, defining success criteria for both initial implementations and long-term customer partnerships
Executive Escalation: Operate as the senior-level escalation point for all stakeholders, showing deep knowledge and problem solving capabilities ranging from Clinical and operational Workflows to data design including EHRs, workforce management systems, and data integration.
Sales Handoff & Strategic Alignment: Partner closely with Sales during late-stage deals and handoffs to ensure clear alignment on customer goals, scope, and delivery strategy from the outset - including product demonstrations/discussions, scoping, proposal / SOW development.
Project Strategy & Execution: Provide strategic oversight across engagements, ensuring delivery standards, resource planning, and execution approaches drive successful outcomes
Delivery Innovation: Continuously evolve delivery methodologies, frameworks, and tools to improve quality, scalability, and time-to-value
Cross-Functional Collaboration: Partner with Customer Success, Product, Sales, and Engineering to ensure seamless transitions, strong customer outcomes, and be the voice of the customer as it pertains to delivering world-class implementation capabilities.
Operational & Financial Management: Drive forecasting accuracy, resource planning, utilization, and backlog management to support predictable revenue realization and efficient delivery operations
WHAT YOU'LL BRING
BONUS POINT IF YOU HAVE
WHAT YOU'LL GET
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.