Dispatch | Nightshift | Up to $18,500
At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.
Location: Guadalajara, Jalisco
Schedule: Wednesday to Sunday, 23:00–08:00 hrs
Remote Option: Negotiable after 3 months of strong performance
What You’ll Do
- Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system.
- Serve as the main point of contact for customers, carriers, and partners during afterhours support.
- Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication.
- Troubleshoot transportation, tracking, or delivery issues and provide timely solutions.
- Escalate urgent or complex cases to the appropriate team when necessary.
- Document all interactions and ensure accurate follow-up for the next business day.
- Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively.
- Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions.
- Support special projects or emergency situations as needed.
Qualifications
- 1–2 years of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred).
- Strong English and Spanish communication skills (verbal and written).
- Excellent problem-solving and critical-thinking abilities.
- Ability to work independently and stay calm under pressure.
- Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace.
- Reliable internet and phone connection if working remotely.
Core Competencies
- Customer-focused: Delivers exceptional service with empathy and clarity.
- Detail-oriented: Ensures accuracy in tracking and documentation.
- Proactive: Anticipates potential issues and takes action quickly.
- Reliable: Dependable during afterhours coverage, ensuring operational continuity.
- Team player: Communicates effectively with internal teams during handoffs.
Why Join Us
- Opportunity to grow within a dynamic and fast-paced logistics environment.
- Multicultural and bilingual team.
- Competitive salary and performance-based growth.
- Career development and ongoing training.
Learn more about our culture:
Instagram @rapidosolutionsgroup