Dispute Resolution Optimization Analyst
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission
We are looking for a Dispute Resolution Optimization Analyst to join our Dispute team. Reporting to our Dispute Performance Team Lead you will be supporting the team on handling merchants’ disputes and assisting clients with various queries regarding the re-presentment process and optimizing the dispute process performance.
The Dispute Resolution Optimization Analyst is available Monday through Friday from 9:00 until 18:00 (GMT+2).
Responsibilities and Daily Tasks:
- Analyze merchant dispute performance metrics to identify trends, root causes, and opportunities for improvement
- Deliver workshops and training sessions to merchants, providing data-driven insights and guidance on dispute prevention and best practices.
- Optimize internal dispute management procedures and collaborate with Product, Technology, and Business Analysis teams to enhance automation and operational efficiency.
- Perform daily operational activities, including monitoring and managing the dispute flow.
- Handle ad hoc tasks and special assignments as required.
- Collaborate closely with internal departments to ensure efficient and smooth operations.
Requirements
- 2+ yrs. work experience in either Claims, Transactional Banking (Disputes & Payment Investigations), or a similar operational/analytical role;
- Good understanding of Excel (create tables, filter, remove duplicate values)
- Working Experience as an analyst
- High level of accuracy and extreme attention to detail;
- Good problem-solving and strong analytical skills;
- Helpfulness and willingness to work in a team;
- Fluent English (both verbal and written);
- French (both verbal and written) is and advantage;
- SQL, Python, and experience in chargebacks (advantage);
- Advanced Excel (advantage).
Benefits
- Competitive remuneration package and flexible benefits.
- 21 days annual leave.
- Private Medical Insurance.
- Access to benefit platform.
- Glasses reimbursement.
- Free tea & coffee.
- Access to the relaxation area where we have PlayStation 5, Ping-pong, team games and other facilities.
Please send your resume in English.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.