E-commerce Manager

This role is responsible for the end-to-end management and development of the company’s e-commerce channels, integrating sales, marketing, and technology in line with the overall business strategy. The position focuses on building efficient e-commerce processes, driving data-based performance optimization, and coordinating cross-functional collaboration. The scope of decision-making is operational, with direct impact on business results.

YOU WILL

• Own and manage the entire e-commerce ecosystem, including online platforms and infrastructure, digital marketing and sales, logistics and payments, customer service, and data analytics
• Contribute to the creation and execution of the e-commerce growth strategy
• Analyze sales, web, and marketing performance data and make data-driven decisions to optimize results
• Build and develop online customer relationships based on purchasing behavior and customer needs, including acquiring customers through partner databases
• Collaborate closely with logistics and key internal teams to optimize order fulfillment, product category development, e-commerce channels, and conversion rates
• Lead, coordinate, and develop the e-commerce team

Requirements

YOU NEED

• Minimum 5 years of experience in e-commerce management
• Hands-on expertise with Shopify (front-end and back-office), including checkout optimization, integrations with payment systems, logistics, analytics tools, and cooperation with technical teams
• Experience working with agencies and freelancers, strong understanding of performance KPIs (ROAS, CAC, LTV, CPA, conversion rates), and the ability to scale activities based on data
• Proven experience in building brand presence across social media with a strong focus on sales performance, including collaboration with content creators and influencers
• Solid understanding of e-commerce customer experience processes (returns, complaints, reviews) and the ability to leverage customer feedback to improve conversion and loyalty
• Strong analytical and business mindset, with the ability to connect sales, marketing, and operational data into actionable insights
• High level of ownership, independence, and accountability for projects and results
• Strong collaboration skills and openness to working cross-functionally
• Experience in retail / FMCG, especially food products, is a strong advantage

Benefits

• Stable employment with a well-established company in the FMCG sector
• On-site work with the possibility of occasional remote work one day per week
• Benefits package including private healthcare, 50% co-funding for Multisport programs, Employee Capital Plan (PPK), co-funding for eyewear, employee purchase programs, holiday gift packages, and gift cards
• Professional onboarding and team support to ensure smooth integration into the role
• Employee referral bonuses
• Support for professional development, including access to training programs and skill-building opportunities
• Direct impact on key company processes
• Assigned parking space