ECM Care Coordinator

The Opportunity

The ECM Care Coordinator will support members with complex medical and social needs in managing their health and overall wellbeing. The ECM Care Coordinator will assist in motivating behavioral changes to improve health outcomes through education, peer support, and the relaying of shared experiences. This role offers the opportunity to work alongside Akido’s proprietary technology, including AI-guided tools that support structured medical investigation and informed clinical decision-making.

What you’ll do

• Manage a caseload of patients, including completing assessment forms, developing care plans in partnership with members and clinical teams, and carrying out activities aligned to the care plan.
• Build rapport with patients with the goal of increasing the likelihood of positive behavior changes.
• Coach patients to minimize risks associated with identified health conditions and behaviors.
• Accompany members to medical and social services appointments.
• Connect members to appropriate programs to address barriers to care and enhance compliance.
• Link members to local, county, and state services; follow up with members and serve as a patient advocate.
• Introduce systems and strategies to promote self-management and self-efficacy.
• Document information from every encounter in designated information systems.
• Conduct outreach and engage eligible patients to enroll them into the Akido ECM Program.
• Perform other duties as assigned.

Who you are

• High School Diploma or equivalent
• Bilingual in English and Spanish strongly preferred
• 2+ years of experience working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs)
• Ability to work in a dynamic, outdoor environment
• Ability to work independently as well as collaboratively within a team
• Ability to prioritize multiple and competing tasks
• Strong communication skills, including the ability to articulate relevant personal experiences
• Excellent oral communication and interpersonal skills
• Comfort using computers to document information in case management software
• Willingness to travel 50–75%; must have a valid driver’s license, automobile insurance, and reliable transportation

Benefits

• Medical, dental, and vision health benefits
• Paid sick time in accordance with California law
• Accrued paid time off (PTO)

Physical Demands:
Work may include both sedentary office duties and active field-based engagement, requiring walking and standing for extended periods.