Embedded Patient Engagement Specialist (Pasadena, CA)
About Profound Research
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission: Improving Lives by Providing Advanced Therapeutic Options
Our Vision: Creating the Absolute Best Patient-Physician Experience in Clinical Research
Our Values:
Compassion:
We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered.
Urgency:
We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues.
Solution Orientation:
We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency.
Excellence:
We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards.
Why this Role Exists:
The Embedded Patient Recruitment Specialist should exhibit a platinum level of customer service, acknowledging and greeting patients with a smile, eager to answer questions and exhibiting an unparalleled attention to detail, while maintaining thorough data records.
The Embedded Patient Recruitment Specialist is involved with all aspects of patient recruitment from initiating advertising, chart screening, through initial patient contact to scheduling for first visits or follow up visits. This position is embedded in a clinical trial site and reports to an offsite manager, Senior Director of Patient Recruitment & Engagement. It is important that this person is able to function as part of a team that is dispersed across the nation, while also building comradery with the research teams at sites in the greater Detroit metro area.
Responsibilities
-As the first point of engagement with patients, create a customer service experience filled with empathy, compassion, and kindness.
-Available to place outbound recruitment calls to patients interested in participating in clinical research.
-Available to respond to/answer inbound recruitment calls from patients interested in participating in clinical research, within 24-48 hours.
-Accurately complete study pre-screening and screening checklist. Drive enrollment and retention
-Interact with potential clinical trial participants to recruit, assess eligibility criteria, determine patient/subject availability, and coordinate appointments
-Demonstrate knowledge of clinical research protocols including inclusions/exclusions.
-Demonstrate knowledge of effects and side effects of
-Demonstrate knowledge of Good Clinical Practices and FDA regulations.
-Demonstrate knowledge of Profound Research’s Policies and Procedures.
-Obtain and maintain potential outreach targets, by therapeutic area, before study starts
-Drive patient enrollment and retention.
-Maintain proficiency within CTM system: database maintenance, patient scheduling, and patient screening logs.
-Maintain up-to-date data entry across all platforms and databases
-Adept at using third party platforms for reviewing and addressing inbound patient leads (i.e., Trial Partners)
-Communicate with Senior Director of Recruitment & Engagement, Clinical Research Site Managers/Directors, Study Coordinators, and support staff regularly with status reports
-Maintain records of study advertising responses by individual study
-Occasional attendance at community events (screenings, etc.), health fairs or events to promote Profound Research
Requirements
-Telecommunications/call center experience
-Telephone presence and elite customer service etiquette: while performing regular duties, it is regularly required to talk on the phone all
-Comfortable with medical terminology
-Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
-Sales experience
Preferred Qualifications
-Associate degree
Travel Requirements
-Occasional travel may be required in this position (less than 1 week per year)
Physical Requirements & Work Environment
This role is primarily performed in a remote/office environment and requires prolonged periods of sitting or standing at a desk, working on a computer, and participating in virtual meetings
Requires the ability to communicate clearly in verbal and written forms and to read and interpret detailed materials
Minimal travel to company sites, meetings, or partner locations may be required, including the ability to navigate office/clinical environments and transport typical work materials
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Why Join Profound Research?
Meaningful Impact:
Every role at Profound contributes to advancing medical knowledge and expanding therapeutic options for patients – the work we do here matters.
Professional Growth:
We invest in our people through comprehensive training, certification support, and ongoing education to help you grow in your role and your career.
Leadership & Advancement:
Profound is a place where initiative is recognized. We actively support internal growth and create pathways for people to take on greater responsibility over time.
Collaborative Culture:
You’ll work alongside a team of dedicated professionals who are passionate about clinical research and committed to doing it well.
Full Benefits Package:
Competitive compensation, health insurance, PTO, retirement plan, and professional development support.