Engagement Director

Engagement Director

Auckland

A bit about us

For over 18 years, ClearPoint has helped organisations succeed in a continually changing digital landscape. We are a trusted technology partner combining digital design, software engineering, data and insights, cloud and platforms, and consulting services to help organisations adapt to change.

We pride ourselves on forming transformational collaborative partnerships that maximise value, deliver results and make a lasting impact. Year after year, we've successfully delivered outcomes-based projects, such as modernising core platforms for major enterprises, transforming digital customer experiences for leading brands, and unlocking critical data insights to drive business growth. Through innovative thinking, we strive to make a difference for ourselves, our teams, our clients and our community across New Zealand, Australia and the UK.

The ClearPoint culture

We’re proud of the collaborative and inclusive culture we’ve fostered at ClearPoint. Our values are the essence of what we stand for and underpin our way of working and interactions.

• Respect and Care for People

• Act with Integrity

• Earn and Nurture Trust

Our diverse team enables us to better understand and serve our clients, attract the best talent and innovate successfully. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work you can.

Our head office in Auckland is a modern, functional space overlooking the Viaduct, and just a 5 minute walk from Britomart’s central transport hub. We’ve also got access to co-working spaces across New Zealand and Australia, to cater to some of our team and clients in different regions.

The role

As an Engagement Director at ClearPoint, you will be accountable for the successful strategic execution of key client portfolios or large-scale programmes. You'll ensure the quality, profitability, and foster exceptional client outcomes across all assigned accounts, acting as a pivotal link between ClearPoint's delivery capabilities and our clients' strategic objectives. Reporting to the Chief Operating Officer, you will build strong executive-level relationships and collaboratively manage resources and strategy alongside Client and Technical Directors within our tripartite leadership model.

The experience we’re looking for:

• Extensive Senior Leadership (10+ years): Proven executive-level experience managing complex technology/digital/consulting programme delivery, client operations, or large portfolios (multi-million dollar budgets) with P&L responsibility.

• Strong Commercial Acumen: Deep understanding of professional services economics (utilisation, rates, margins, SOWs), budget management, financial forecasting, and commercial negotiation to ensure profitability and commercial viability.

• Executive Relationship Management: Demonstrated ability to build trust and influence C-level stakeholders over extended periods.

• Delivery & Methodologies: Expertise in tailoring and applying delivery methodologies (Agile, Waterfall, etc.), resource planning, risk management, and contributing significantly to pre-sales cycles (solutioning, estimation, proposals).

• Strategic Growth & Pre-Sales Expertise: Demonstrated ability to proactively identify and pursue expansion opportunities within client accounts. Significant experience contributing to pre-sales cycles, including solution shaping, effort estimation, risk assessment, and developing compelling proposals. Proven ability to drive growth through delivery excellence and strategic account planning.

• Collaborative Leadership: Ability to lead, influence, and delegate effectively within matrixed teams, fostering consensus and driving results in ambiguous environments.

• Strategic & Results-Oriented: Strong strategic thinking, balancing client needs, delivery quality, team well-being, and commercial outcomes. Alignment with ClearPoint's values is essential.

What you'll be doing:

• Strategic Delivery, Consulting & Commercial Oversight: Set engagement strategy, oversee successful delivery across your portfolio, contribute directly through governance & executive consulting activities, manage financial performance (margins, forecasting), ensure quality, and manage risk. This role carries a billable utilisation target through direct engagement, leadership and contribution.

• Executive Client Management & Growth: Build and maintain C-level relationships, manage expectations, act as an escalation point, and proactively identify/pursue expansion opportunities.

• Collaborative Leadership & Resourcing: Lead resource planning and allocation in collaboration with internal leaders (Client Directors, Technical Directors, Practice Directors, Head of Talent & Culture) and provide oversight to delivery teams.

• Process Adherence & Improvement: Ensure engagements follow ClearPoint standards and contribute to refining our delivery best practices.

What’s on offer?

Work on complex, interesting, award-winning and market-leading projects. There’s plenty of variety in the role, giving you the opportunity to carve your own path within ClearPoint.

We offer competitive remuneration with a range of staff perks and benefits. These include health insurance and subsidised gym memberships as well as access to Regular Wellbeing Workshops, Team Fitness sessions, a dog- and kid-friendly head office, drinks and snacks, barista coffee, and lots of other opportunities.

At ClearPoint we support flexible or remote working arrangements where appropriate that enable you to balance your work, life and passions. We have a number of ways to help us all stay connected, regardless of where you’re working from - Slack and Google Meet are key!

What you’ll be working with (tech, tools and more!)

We have a BYOD policy at ClearPoint to allow you to utilise whatever tech takes your fancy. For our permanent staff, we provide a yearly BYOD allowance and phone allowance, so you can choose the tech that best suits your needs.

All our permanent staff get an annual training and professional development budget for books, courses and conferences. Furthermore, ClearPoint is actively driving AI adoption for our clients and leveraging it to boost our internal efficiencies. We provide the technology and support to empower our people to use AI tools, helping you achieve your best work every day.

What’s next?

Sound like the opportunity you’ve been looking for? Please apply and one of our Talent Partners will be in touch for a confidential chat and to share more information! You must be eligible to work in New Zealand or Australia to be successful in this application.