Enterprise Account Manager
About Us:
Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is Camber?
We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing Camber
About our Culture:
Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples:
1) Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients.
2) We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us.
About the role:
Camber is seeking a highly experienced and customer-focused Enterprise Account Manager to join our dynamic team. The ideal candidate will have 5+ years of client-facing experience and a proven track record of driving results in a fast-paced environment. The Enterprise Account Manager will play a crucial role in managing relationships with our most valuable enterprise-level clients at multi-million dollar companies, collaborating closely with C-suite executives and senior RCM stakeholders to drive value and ensure long-term client success.
What you'll do:
Serve as the dedicated point of contact for a portfolio of high-value enterprise accounts, building and maintaining strong, long-lasting strategic partnerships while actively identifying opportunities for product innovation and value creation.
Provide executive-level strategic guidance and thought leadership to C-levels (CFO, COO), leveraging deep industry expertise, best practices, and advanced data analysis to create impactful recommendations that drive measurable business outcomes.
Lead discovery sessions with enterprise clients to deeply understand their complex revenue cycle management challenges, priorities, and success metrics, aligning Camber's enterprise solutions to meet their sophisticated needs while identifying opportunities for product enhancement.
Act as the "voice of the customer" for users at our enterprise accounts — partner with internal Engineering and Product teams to provide critical feedback, assist with enterprise-level feature roll-outs, and conduct structured testing of new product capabilities to ensure they deliver exceptional client experiences and consistently high Net Promoter Scores (NPS).
Take ownership in investigating and resolving complex issues, bugs, or other challenges specific to enterprise clients, working closely with cross-functional teams to find tailored solutions, document learnings for product improvement, and ensure premium client satisfaction.
Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on enterprise-specific complexities, requirements, and emerging market trends that could inform product strategy.
Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, establish and track key performance indicators (KPIs), and present strategic recommendations to both enterprise clients and internal stakeholders.
Proactively identify and cultivate high-value referrals and expansion opportunities within existing enterprise accounts to drive significant new business growth, expand Camber's market share in the enterprise segment, and validate product-market fit for new offerings.
What we're looking for:
Growth mindset: A mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges.
Alignment on company values: It’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds.Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy.Healthcare experience a plus.
Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for this position's hiring location.
Building an inclusive culture is one of our core tenets as a company. We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!
In addition, we take security seriously, and all of our employees contribute to uphold security requirements and maintain compliance with HIPAA security regulations.