Principal Enterprise Customer Success Manager
LeanData helps the world’s fastest-growing companies automate, simplify, and accelerate revenue.
We are seeking an Enterprise Customer Success Manager to act as a trusted strategic partner for our enterprise customers, ensuring they continuously recognize and realize significant, measurable value from their LeanData investment. This is a critical role that will own the post-sales relationship, driving product adoption, managing retention risk, and identifying opportunities for growth within our most strategic accounts. You will develop strong, executive-level relationships, help clients achieve their desired revenue operations outcomes, and drive measurable impact on their business. Your work directly contributes to LeanData's customer retention, satisfaction, and revenue growth goals.
Responsibilities:
Execution & Delivery
Be a partner to enterprise customers, delivering measurable business outcomes and a strong user experience from LeanData solutions.
Lead customer projects from initial implementation through post-launch adoption to achieve measurable business results.
Develop and execute customer success plans that align with the client’s strategic goals and LeanData solutions.
Monitor customer usage, health indicators, and renewal timelines to ensure long-term success and proactive intervention.
Coordinate with internal resources, partners, and client stakeholders to ensure smooth and successful project delivery and value realization.
Collaboration & Communication
Build and maintain strong, strategic relationships with executive sponsors and operational stakeholders across the client organization.
Serve as a trusted advisor to end-users and decision-makers, providing strategic guidance to maximize value from LeanData and improve their overall revenue process.
Represent the voice of the customer internally, providing detailed feedback to Product, Engineering, and Marketing teams to influence product roadmap and process improvements.
Work in close partnership with Sales and Account Management teams to drive account growth and renewal.
Metrics & Outcomes
Identify and drive opportunities for upsell and cross-sell in partnership with account teams, acting as a crucial growth lever.
Identify risks to customer success and retention, proactively building and executing mitigation strategies.
Escalate critical issues when necessary, partnering cross-functionally to ensure timely and effective resolution.
Drive continuous high Net Retention Rate (NRR) within your assigned portfolio of enterprise accounts.
Qualifications
Required Qualifications
5-8 years of work experience in Customer Success, Technical Account Management, Management Consulting, and/or Revenue Operations in a B2B SaaS environment.
Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and hands-on experience with Salesforce.
Proven experience successfully managing and growing enterprise-level SaaS clients with complex organizational structures and long sales cycles.
Exceptional written and verbal communication abilities, with the confidence to present strategic concepts to executive and technical audiences.
Ability to navigate customer organizational structures to identify and build influential relationships with key stakeholders.
Demonstrated ability to develop and execute adoption strategies on assigned accounts that drive utilization of existing technology solutions and new capabilities as they launch.
Proven experience in quickly grasping and distinctly explaining technological and complex business concepts.
Preferred Qualifications
Domain expertise and industry best practices in Sales or Marketing Operations.
Expertise with related Sales Engagement and Marketing Automation platforms (e.g., Salesloft, Outreach, Marketo, HubSpot).
Proven experience working and thriving in an evolving, high-growth startup or scale-up environment.
Why work at LeanData:
LeanData covers employee insurance premiums up to 90%
Stock options in LeanData for all full-time employees
Flexible PTO
401K plan