At Navaide, we exist to empower organizations to evolve and adapt in a rapidly changing world. By combining human ingenuity with transformative technology, we develop innovative solutions that drive progress for the people and systems that strengthen our nation. Our mission is rooted in agility, scalability, and a commitment to exceeding expectations, ensuring impactful results for our clients and communities.
You will play a critical role in advancing Navaide’s mission of driving transformational change for our clients. Your work will directly contribute to improving the efficiency, security, and innovation of systems that matter most to our nation.
Tier 2 Functional Support, User Administration & Operations
Provide comprehensive Tier 2 functional and administrative support for SSP Navy ePS operations during standard business hours (0900–1700 EST), ensuring system integrity, user compliance, and operational efficiency.
Incident & End User Support
User Access & Account Management
Warrant & Compliance Management
Interface & Integration Support
Knowledge, Change & Release Management
Reporting & Performance Metrics
Minimum 5+ years of experience providing Tier 2 incident management and end user support within enterprise systems environments.
Navy ePS advanced knowledge.
Proven ability to analyze, troubleshoot, and resolve system, business process, interface, and data integrity issues, including coordination of Tier 3 escalations.
Experience performing Site Administrator and user access lifecycle management functions, including provisioning, role assignment, modification, deactivation, and compliance monitoring in accordance with access control and Segregation of Duties (SoD) policies.
Working knowledge of DoD/Navy security requirements, audit support, warrant documentation validation, and compliance tracking.
Experience supporting enterprise system integrations and interfaces (e.g., ERP and external government systems).
Ability to support change and release management activities, including testing participation, business impact validation, and post-release issue documentation.
Strong documentation and communication skills, including development of SOPs, desk guides, business rules, and user communications.
Experience using IT service management tools (e.g., NESD or similar) and developing performance reporting and analytics in Microsoft Excel to track ticket volumes, SLAs, trends, and operational metrics.
Demonstrated ability to conduct recurring issue analysis and continuous process improvement while serving as liaison between end users, PMO, and stakeholders.
Security Clearance:
What We Offer:
Navaide is committed to fostering a supportive, inclusive, and forward-thinking workplace where our team members can thrive. Our benefits are designed to support your well-being, professional growth, and ability to work at a sustainable pace.
About Our Culture:
Navaide honors integrity, curiosity, diligence, and collaboration in everything we do. We believe in building strong relationships with our clients, communities, and teammates, united by a shared purpose of creating a stronger tomorrow. Navaide is proud to be an Equal Employment Opportunity employer.
Ready to Make a Difference?
For more about us, please check out the following links:
Equal Opportunity Employer: Navaide is an EEO Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
E-Verify Participation:
No third parties, please.