Events Meeting Manager

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.

An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands-on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.

Job Title

Event Meeting Manager (EMM)

Department

Sales & Events

Position Summary

The Event Meeting Manager (Sales & Service) is responsible for both selling event and meeting space and managing the full execution of booked events. This role combines business development, client relationship management, and event coordination to ensure successful events and high client satisfaction. The manager identifies sales opportunities, secures bookings, and oversees all event logistics from planning through post-event follow-up. This position serves as the primary liaison between the client and hotel departments to ensure successful execution of events and exceptional guest experiences.

The Event Meeting Manager works closely with Front Desk, Banquets, Culinary, Audio Visual, and other operational departments to manage event logistics, communicate client expectations, and ensure all event details are executed accurately and efficiently.

Key Responsibilities

• Serve as the primary contact for clients from contract signing through event completion.
• Coordinate all meeting and event logistics including room setup, food and beverage, audiovisual needs, and timelines.
• Prepare and distribute Banquet Event Orders (BEOs) and ensure accurate communication with operational departments.
• Conduct pre-conference and pre-event meetings with clients and internal teams.
• Manage meeting room assignments and event space according to group requirements.
• Review billing instructions and final invoices with clients.
• Upsell additional services, menu enhancements, and event upgrades to maximize revenue.
• Ensure seamless on-site execution of events and provide support during programs as needed.
• Address and resolve any client concerns or operational challenges promptly.
• Conduct post-event follow-up to ensure client satisfaction and identify future opportunities.

Qualifications

• 1–3 years of experience in hotel event planning, conference services, catering, or hospitality sales support preferred.
• Strong organizational and time-management skills with attention to detail.
• Excellent communication and client service skills.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office and hotel event management systems (such as Delphi, Opera, or similar platforms).
• Flexibility to work evenings, weekends, and holidays based on event schedules.

Physical / Work Environment

• Frequent interaction with clients, guests, and hotel team members.
• May require standing or walking during event operations.
• Ability to respond to operational needs during events.