Valet Attendant-12 Midtown Marriott Autograph Collection, Atlanta GA

Job Title: Valet Attendant

Department: Front Office / Guest Services

Reports To: Guest Services Manager / Front Office Manager
Location: 12 Midtown Marriott Autograph Collection

Position Summary

The Valet Attendant is responsible for providing exceptional guest service by safely and efficiently parking and retrieving guest vehicles, assisting with luggage, and offering a warm welcome and farewell. This role plays a key part in creating a positive first and last impression for guests staying at the 12 Midtown Marriott Autograph Collection.

Key Responsibilities

• Guest Interaction & Service
• Greet guests warmly upon arrival and departure with a professional, courteous demeanor.
• Assist guests with loading and unloading luggage from vehicles.
• Provide accurate directions, hotel information, and recommendations for local attractions, dining, and transportation.
• Vehicle Handling
• Safely and efficiently park and retrieve guest vehicles in designated areas.
• Maintain vehicle keys in a secure and organized manner.
• Conduct a visual inspection of vehicles for any pre-existing damage before parking.
• Operational Excellence
• Maintain traffic flow at the hotel entrance to ensure a safe and organized drop-off/pick-up area.
• Communicate promptly with Front Desk and Bell Services regarding guest arrivals and departures.
• Follow all safety procedures, speed limits, and driving regulations within the property.
• Guest Satisfaction & Problem Resolution
• Address guest concerns promptly, escalating to a supervisor when necessary.
• Offer assistance in case of vehicle-related emergencies (e.g., jump-starts, flat tires) when permitted by policy.

Qualifications

• Education & Experience
• High school diploma or equivalent preferred.
• Previous valet, driving, or hospitality experience preferred.
• Skills & Requirements
• Valid driver’s license with a clean driving record.
• Ability to drive manual and automatic transmission vehicles.
• Excellent communication and customer service skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and stand/walk for extended periods.

Physical Requirements

• Ability to lift, push, and pull luggage up to 50 lbs.
• Ability to work outdoors in varying weather conditions.
• Frequent walking, running short distances, and bending required.

Work Schedule

This position requires flexibility to work mornings, evenings, weekends, and holidays, based on business needs.

Marriott Autograph Collection Commitment

As part of the 12 Midtown Marriott Autograph Collection, we are dedicated to creating a unique, personalized guest experience. All team members are expected to embody our brand values of exceptional service, attention to detail, and local authenticity.