The Warwick Ambassador - Guest Service Agent

The Warwick Hotel Rittenhouse Square – A Tribute Portfolio Hotel
Philadelphia, PA

The Warwick Hotel Rittenhouse Square is seeking a polished, service-driven Guest Service Agent to join our Front Office team.

As the first and last point of contact for our guests, the Guest Service Agent plays a critical role in delivering an exceptional arrival and departure experience. We are looking for individuals who are warm, detail-oriented, and passionate about hospitality.

What You’ll Do

• Welcome and acknowledge guests promptly and professionally

• Execute check-in and check-out procedures efficiently (within brand time standards)

• Verify identification and payment method in compliance with hotel policies

• Recognize and thank Marriott Bonvoy Elite members for their loyalty

• Offer enrollment to non-members

• Provide room details discreetly and maintain guest privacy

• Offer luggage assistance and provide hotel orientation when appropriate

• Resolve guest concerns with urgency and professionalism

• Monitor and process mobile check-outs

• Maintain seamless communication with all hotel departments

What We’re Looking For

• Previous hotel front desk or guest service experience preferred

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Knowledge of Opera, Lightspeed, or similar PMS systems preferred

• Flexible availability, including weekends and holidays

• Professional appearance and business attire required

Why Join Us?

• Work in a historic, full-service hotel in the heart of Center City

• Be part of a globally recognized Marriott Tribute Portfolio property

• Opportunities for career growth within Marriott International

• Competitive pay and hotel benefits

If you are passionate about creating memorable guest experiences and take pride in delivering exceptional service, we invite you to apply.