Executive Director, Fulfillment Operations- Americas

What You’ll Do

The Executive Director, Fulfillment Operations – Americas will be the Regional Supply Chain Leader for the Americas Region.  This role will be responsible for all distribution, warehousing, Sales Operations & Channel partner relations within the region.  The incumbent will sit on the Global Operations & Logistics Leadership Team.

 The position will report to the Senior Vice President, Global Operations and Logistics. 

 What You’ll Be Working On

• Responsible for all channels in SDJ’s largest region (wholesale, D2C, Travel Retail & Amazon) 

• Responsible for overseeing and optimizing all logistics and warehouse-related activities regionally in partnership with functional and country based direct reports 

• Develop and maintain positive relationships with customers and channel partners 

• Manage customer-facing activities including order management, Sales Operations, channel partner, Amazon, wholesaler and distributor relations  

• Set overall regional 3PL strategy aligned to the Global Strategy 

• Develop and implement specific short- and long-term plans and programs to support the operational goals and the brands annual growth & budget plans 

• Collaborate with internal and external partners including the L’Occitane Group to define our processes to support the business growth 

• Support opening of new retailers in various countries by leading operational setup 

• Create and implement a customer focused logistics operation that promotes a positive customer experience and delivers business efficiencies in line with profit, revenue and cost savings goals 

• Develop, present and execute short term and long-term strategy to optimize warehousing and logistics operations through an understanding of best practices 

• Create and lead monthly Regional operations performance review and approval meetings that set monthly, quarterly and annual KPI objectives and performance standards 

• Collaborate with audit and finance to ensure all logistics and operational processes are created and implemented with respect to compliance.  Including: 

• 3PL Invoice Audit 

• Inventory Controls & Cycle Counting 

• Separation of Duties 

• Develop and update the regional roadmap, consistent with the global roadmap, for warehousing and fulfillment strategy to ensure organizational alignment and empowerment to execute the strategy 

• Develop and implement anticipatory strategies over warehousing and distribution by utilizing and building upon internal capabilities, as well as establishing and managing strategic relationships with 3PL partners 

• Maintain a current knowledge of best practices, while constantly seeking out new work processes, systems, and measurement and analysis tools that could be applied to the 

• Create and manage Regional budget with respects to responsibility 

• Develop and implement continuous improvement plans 

Must Haves

• Undergraduate degree required and graduate degree preferred with focus in Supply Chain, Engineering, Enterprise Planning, or related field. 

• 10-15 years of experience in Supply Chain management, Logistics, Operations or related fields preferred. 
• Strong knowledge of IT systems & tools and their implications for business processes.
• SAP experience required; SAP implementation experience strongly preferred. Oracle experience a plus.

• Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams through continual changes while demonstrating high levels of engagement. 

• Experience in influencing multiple teams and groups across various geographies. 

• Experience working in a multi-national and -cultural environment preferred. 

• Strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization. 

• Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system. 

• Experience in leadership roles with responsibility for multiple operational functions, systems, and analytics platforms 

• Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization. 

• Leading and managing multiple projects 
• Strong business process analysis capability 
• High influencing and persuasion to drive collaboration across multiple stakeholders 

• Change management and transformational leadership 

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