IT Support Specialist (Part-Time)

What You’ll Do

We are looking for a motivated and detail-oriented entry level IT Support Specialist (Part-Time)  to support our global IT team. This position is based in New York City and reports to the Director of IT Operations. It is an excellent opportunity to gain hands-on experience in a fast-paced enterprise IT environment.

The IT Support Specialist (Part-Time)  will support day-to-day IT operations tasks, with a focus on device setup, account provisioning, and hardware inventory management. This role is ideal for someone eager to learn the fundamentals of IT operations and endpoint management in a real-world corporate setting.

This is a permanent part-time position working up to 16 hours per week.

What You'll Do

Key Responsibilities

Device Setup & Configuration

• Assist with unboxing, imaging, and initial configuration of new employee devices (macOS and Windows).
• Apply standard software baselines and configuration settings under guidance of IT Operations team at large.
• Prepare devices for new hire onboarding, ensuring they are ready for Day 1 use.
• Help document device setup steps and update existing SOPs as processes evolve.

Account Setup & Access Provisioning

• Support the creation and configuration of new employee accounts across core platforms (e.g., Microsoft 365, Entra ID).
• Assist with group assignments, license provisioning, and basic access control tasks under IT team supervision.
• Help configure accounts in tools such as Microsoft Teams, SharePoint, and Exchange Online.
• Assist with account deprovisioning during employee offboarding as directed.

Hardware Inventory Management

• Maintain accurate records of hardware assets, including laptops, accessories, and peripherals.
• Assist with receiving, tagging, and logging new equipment into the asset tracking system.
• Help conduct periodic audits of hardware inventory to ensure records are up to date.
• Support the retrieval and logging of equipment during employee offboarding.

General IT Support

• Provide basic Tier 1 support for common endpoint issues, escalating to the Desktop Administrator as needed.
• Assist with IT-related tasks for onboarding and offboarding workflows.
• Shadow senior IT team members to learn MDM platform operations (JumpCloud, NinjaOne) and endpoint lifecycle management.

Must Haves

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic familiarity with Windows and/or macOS operating systems.
• A detail-oriented, organized approach to tasks—especially when handling hardware and account records.
• Eagerness to learn IT operations fundamentals in a hands-on corporate environment.
• Good communication skills and a collaborative, team-player attitude.
• Ability to follow documented procedures and ask questions when unsure.

Nice to Have

• Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint) from a user or admin perspective.
• Any coursework or personal experience with IT support, networking, or systems administration.
• Familiarity with help desk or ticketing systems (e.g., Jira, ServiceNow, or similar).

What You’ll Gain

• Practical, hands-on experience in enterprise IT Operations at a global company.
• Exposure to industry-standard tools including MDM platforms, RMM tools, and Microsoft 365 administration.
• Mentorship from experienced IT professionals across a global team.
• A strong foundation in endpoint lifecycle management, device provisioning, and IT operations best practices.
• The opportunity to contribute to real projects that directly impact employee experience.