Field Application and Technical Support Specialist (Multilingual) – Central Europe
About Alveo
At Alveo Technologies, we are reshaping diagnostics for a healthier and more sustainable future. We are the first company to make molecular detection and diagnostics universally accessible – on the farm and in the field, clinic or manufacturing plant – helping to prevent or significantly limit the destructive impact of viruses, fungi, bacteria and other pathogens. By decentralizing molecular diagnostics across a broad range of industries, we are enabling rapid detection and decision making, timely action and better outcomes at the Point of Need™. Our portable, multiplex-capable diagnostic platform, Alveo Sense™, employs a patented method of direct electrical sensing of nucleic acid amplification to provide quick, affordable and accurate results. Through early pathogen detection, we help manage global animal and human health, food security, and supply chain resiliency by providing actionable insights at light speed. Know Sooner, Act Faster™ with Alveo.
About the Role
Do you love solving problems, connecting with people, and making technology easy to understand? We are looking for a Field Applications and Technical Support Specialist who can bridge cultures and languages to help our customers succeed and grow our exciting innovative technology.
As a Field Applications and Technical Support Specialist, you will provide technical expertise, product demonstrations, and training to customers across diverse regions. Your ability to communicate effectively in multiple languages will help us deliver outstanding service to our global client base.
You’ll thrive here if you:
Love interacting and working with interesting and diverse people and exciting innovative technologies and solutions
Enjoy working independently and as team to identify, investigate, and resolve complex customer issues
Are a positive thinker who can turn customer issues into win-win solutions
Are customer focused, proactive, adaptable, and have a collaborative mindset
This role is crucial in bridging the gap between the technical aspects of products and customer needs, ensuring that clients can effectively utilize the products offered by the company successfully.
What You’ll Own
Technical Support: Provide application and technical support to customers, assisting them in the installation and use of products.
Sales Collaboration: Work closely with the sales team to achieve marketing objectives and support product sales through pre- and post-sales activities.
Training: Conduct training sessions for customers and sales teams on product usage and technical specifications.
Troubleshooting: Diagnose and resolve technical issues related to products, ensuring customer satisfaction remotely and on-site.
Documentation: Maintain a database of customer interactions and technical issues, and update training materials as needed.
What You Bring
Required
Bachelor’s degree in a relevant field or 6+ years of experience in customer service in scientific and technology platforms equivalent experience.
Proficiency (spoken and written) in English and at least one additional language (e.g., Spanish, French, Arabic).
Strong presentation and interpersonal skills.
Ability and willingness to travel regionally and internationally, up to 40%
Preferred
Ability to work independently as well as in a team with equal comfort.
Background in molecular diagnostics or point-of-need testing, preferably in the veterinary market
Strong problem-solving, communication, and interpersonal skills.
A customer-centric approach to ensure high levels of satisfaction and support
Experience with NetSuite, Salesforce, and MS Office Suite
Why Join Alveo
Breakthrough, first-of-its-kind technology in veterinary diagnostics
A mission that matters — protecting food supply, farms, and workers
The opportunity to shape and lead sales strategy from the ground up
High visibility and direct impact on company growth
Smart, driven teammates who care about winning — and doing it the right way
Competitive compensation, equity, and benefits
If you are ready to build something meaningful, lead from the front, and redefine what rapid molecular testing looks like in the field — we would love to talk
This position is located in Central Europe.
We are an equal opportunity employer and value diversity at Alveo Technologies. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.