Field based- Service Engineer - Portsmouth (shift work/nights)
Job description – Service Engineer - Portsmouth
Coopers Fire design, manufacture, install and service innovative and bespoke Smoke and Fire Curtains for buildings. Our mission is to save lives through quality and innovative products and to raise awareness of effective fire protection solutions.
Every day we put a lot of effort into making sure our colleagues are in an environment where they can work hard, be great and have fun along the way. Our values are Integrity, Pride and Passion, Teamship and Pioneering and we really mean it! We genuinely get excited when people are doing what they do best and are enjoying their day. We nurture and support our colleagues’ development, encourage and embrace each other’s opinions, challenge the status quo and always work together to lead the market through innovation and protect life.
We are looking for Field based Service Engineer in Portsmouth to attend sites and conduct the following tasks although not limited to: Planned Preventative Maintenance to our bespoke Fire and Smoke Curtains, Emergency Callouts, Upgrades/Repairs and Installation and Commissioning works.
Duties & Responsibilities
Carrying out routine/planned scheduled maintenance work
Responding to breakdown and equipment faults
Diagnosing breakdown problems and carry out first time fix
Fitting new parts and making sure equipment is working correctly prior to signing off
Liaising with client departments, customers and other engineering and production colleagues
Dealing with emergencies, unplanned problems and repairs
Ensure van stock is controlled
To complete timesheets/expenses on a regular basis and submit on time
To ensure PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required
Perform with an understanding of business requirements and support all continuous improvement activities
Respond to customer enquiries in a professional manner
Represent Coopers Service Team as an ambassador at all times
Use Simpro to record activities
Ensure report forms are completed accurately
Carry out such additional responsibilities as may be considered necessary by the Management Team
Skills and Experience
Essential:
Knowledge of electrical and/or mechanical systems
Knowledge of Microsoft Office software
Good customer service & communication skills
Desirable:
Electrically qualified 18th Edition
Experience working with Fire Curtains, Smoke curtains, Metal shutters or other similar technologies
Experience in a field based technical role
Experience of working at heights
Attributes:
Good communicator
Customer focus approach
Good organisational skills and attention to detail
Able to work under pressure
Work to tight deadlines
Willingness to travel
Able to work nights and weekends
Self-motivated, confident and resourceful
BENEFITS
Competitive salary – available upon request
Above statutory Holiday allowance
Company social events
Friendly and supportive environment
Holistic approach to work
Working for a company who cares about you as an individual and not just a cog in the machine
This role is based in Portsmouth/Basingstoke, Hampshire