Projects Support Administrator
Coopers Fire specialises in the design, manufacture, installation, and servicing of cutting-edge and customised Smoke and Fire Curtains for various buildings. Our primary mission is to save lives by providing high-quality and innovative products while promoting effective fire protection solutions.
Every single day, we dedicate ourselves to creating an environment where our colleagues can thrive, work diligently, excel, and have fun in the process. Our core values, which we deeply believe in, are Integrity, Pride and Passion, Teamship, and Pioneering. We genuinely derive joy from witnessing individuals perform at their best and relish their workday experiences. We prioritise the development and support of our colleagues, foster an environment that encourages and values diverse opinions, challenge conventional norms, and consistently collaborate to lead the market through innovative approaches, all in the pursuit of safeguarding lives.
We are looking for a Project Support Administrator to work alongside our Project Management team and assist them with administering each project's life cycle.
DUTIES AND RESPONSIBILITIES
Work with the Project Managers to ensure projects run smoothly •
Provide information to the Production team to enable them to manufacture and order the required equipment to fulfil the project requirements within the agreed timescales and budgets
Liaising with Project Managers and customers on lead times
Work with the Project Manager and Installation Manager to ensure faulty products are returned and tracked in line with the RAN process.
Book deliveries and amend if necessary in line with changing installation/production dates
Support Project Managers with urgent issues/failures – raise allocations and arrange deliveries
Prepare the necessary site-specific risk assessments and method statements. Obtain the required approval of the client or other relevant parties
Capture all the relevant Variation Orders to ensure cost recovery and maximise profitability – chase the customer for confirmations
To assist our customers with queries
Using client portals as required
SKILLS AND EXPERIENCE
Essential:
• Knowledge of Project lifecycles
• Ability to read drawings and interpret technical requirements
• Excellent customer service and communication skills
Desirable:
• Manufacturing knowledge
• Fire related products for the construction industry
Attributes
1. Good communicator
2. Customer focus approach
3. Good organisational skills and attention to detail.
4. Able to work under pressure
5. IT literate
6. Technically minded
7. Passion and pride in the work carried out and
BENEFITS
Competitive salary – available upon request
Ample free onsite parking
Early finish and dress-down Fridays
Above statutory Holiday allowance plus able to buy additional holiday
Company social events
Employee Assistance Programme
Eyecare vouchers
Cycle to work scheme
Friendly and supportive environment