Field Operations Manager
$91k - $114k USD
About Acadia Pharmaceuticals
Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference.
Please note that this position is based in San Diego, CA. Acadia's hybrid model requires this role to work in our office three days per week on average.
Summary:
Serve as the primary business owner, expert, and point of contact for Veeva Vault CRM and field roster management. Support other Field Operations tools, systems, initiatives and end users.
Primary Responsibilities:
Veeva Vault CRM
- Serve as the primary business owner and subject matter expert for Veeva Vault CRM and related systems supporting 20+ field sales teams across ensuring tools, data, reports, and processes meet field and Commercial leadership needs
- Manage system requirements, user feedback loops, training and support (documentation, videos, FAQs, live training), and end-user communication
- Ensure timely communication and productive collaboration with vendors and internal stakeholders
- Identify, evaluate and/or develop new solutions, tools, and processes to ensure that the Veeva Vault CRM meets evolving business needs
Field Roster
- End-to-end management of the field roster, which governs employee access to critical systems and tools, including the technology platforms of ~14 vendor partners
- Ensure roster readiness for key business initiatives including product launches, team restructuring, territory realignments, and incentive plan cycles
- Partner with IT, HR, field leadership, and the Commercial Ops teams to ensure roster requirements are reflected accurately in reporting and across connected systems
Other
- Establish and maintain Veeva Vault CRM & roster related documentation, standard operating procedures (SOPs), workflows, and service level agreements (SLAs)
- Support the Field Operations team as needed with other field based programs including but not limited to key account management, and fleet and sampling program management.
Requirements:
- 2+ years of hands-on work experience with Veeva CRM and/or Veeva Vault CRM
- 2+ years of work experience in commercial, sales, and/or field operations supporting multiple sales teams in the pharmaceutical or biotechnology industries
- Familiarity with:
- Sales IQ and/or other roster and alignment systems, Power BI and/or other reporting tools, and Smartsheets
- Commercial operations functions including alignments, reporting and dashboards, and incentive compensation
- Backend commercial systems and database architectures
- Pharmaceutical data and data sources
Skills:
- Ability to operate in a dynamic environment where everyone may be “wearing many hats”
- Excellent communication, problem-solving, analytical thinking, documentation and testing skills
- Ability to work both independently and cross functionally as part of a team
- Excellent project management skills; ability to lead projects effectively with multiple departments/stakeholders
- Strong training and documentation skills
- Strong understanding of processes, procedures, tools, and systems used to accomplish field operations responsibilities
- Ability to improve tools and processes within field operations
#LI-HYBRID #LI-CA1
In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.
Salary Range
$91,000—$114,000 USD
What we offer US-based Employees:
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- Employer-paid life, disability, business travel and EAP coverage
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15+ vacation days
- 13 -15 paid holidays, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
- Tuition assistance
EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.
It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.
As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at talentacquisition@acadia-pharm.com or 858-261-2923.
Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.
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Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.