Field Service Manager

Daystar Power Group is a Pan-African provider of solar and hybrid power solutions, offering its systems on a Power Purchase Agreement (PPA), fixed monthly fee lease, or buy-out basis. All our solutions are accompanied by comprehensive maintenance services, to ensure the solutions run 365 days a year. We are currently operational in Nigeria, Ghana, Togo, Senegal, and Ivory Coast.

Daystar Power Group is looking to engage a competent and experienced Field Service Engineering Manager, resident in Port Harcourt or Aba to manage the operation and maintenance of the South South and South East sites, resulting in a 99.5% uptime or better, ensuring customer experience is world class, and resulting in a Net Promoter Score of 70 or above. As an Engineering Manager, Field Service, you will build, lead, and inspire Daystar Power’s Field Service Engineering team. In addition, you will spearhead the implementation of best-in-class success processes, to ensure customer happiness at Daystar Power.

We are seeking a hardworking, motivated, and well-organised individuals with a focus on continuous improvement to exceed expectations.

Daystar Power Group is an equal opportunity employer committed to promoting diversity and inclusion in the workplace. We prohibit all forms of discrimination and harassment based on race, colour, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other characteristic protected by federal, state or local law.

Qualified women are encouraged to apply.

Key responsibilities:

1. Operations & Maintenance

• Organize and implement procedures for operating and maintaining Daystar Power’s assets across the assigned region, including effective assignment and coordination of Field Service Engineers.
• Ensure uptime of minimum 99% across all sites through proactive monitoring and rapid issue resolution.
• Remotely monitor and track each site’s performance to identify anomalies and initiate corrective actions.
• Schedule and execute preventive and corrective maintenance activities for optimal equipment performance.
• Supervise site operations to swiftly detect and resolve performance issues.
• Manage spare parts inventory, repairs, replacements, and logistics as required.
• Execute warranty claims for equipment with early or unexpected failure.
• Manage site operational expenses—including diesel, consumables, and grid power—ensuring alignment with approved budgets.
• Enforce best-practice maintenance standards for diesel and gas generators, batteries, inverters, solar panels, and other power equipment to maximize efficiency and lifespan.
• Ensure strict adherence to QHSE standards, promoting safe work practices among all field engineers and technicians.

2. Service Team Leadership

• Set up, lead, and coach the Field Service team to consistently deliver operational targets.
• Oversee training and continuous development of Field Service Engineers and Technicians to strengthen technical capability in operation, maintenance, and troubleshooting.

3 . Customer Experience

• Lead the onboarding of new customers to ensure a smooth transition into Daystar Power’s products and services.
• Liaise with the Customer Account Team to ensure rapid deployment of solutions to client sites.
• Manage contract obligations between Daystar Power and clients, ensuring compliance with agreed operational procedures and schedules.
• Produce comprehensive field service reports, insights, and performance analyses for senior management and clients.

4. Financial & Administrative

• Support accurate and timely billing and collections in collaboration with the Finance team.
• Monitor and control operational costs to ensure sustainable site profitability.

5. Strategic & General Responsibilities

• Research, recommend, and deploy new technologies that improve uptime, reduce operating costs, and enhance customer satisfaction and Net Promoter Score (NPS).
• Collaborate with internal sub‑teams (Sales, Projects, Legal, etc.) to ensure seamless customer transitions across the service lifecycle.
• Research evolving best practices in field service engineering and integrate relevant trends into Daystar Power’s operations and service improvement initiatives.
• Provide input into the design, enhancement, and prioritization of new features and services based on deep understanding of clients, technology, and market dynamics.
• Manage a portfolio of solar sites across the South‑South and South‑East regions of Nigeria, ensuring consistent performance and service reliability.

Working condition

• Approximately 50% of time shall be spent in an office environment with the remaining time in the field.

Physical requirement

• The Engineer shall be capable of lifting up to 20kg; stand for an extended period of time; work in outdoor environment.

Requirements

1. Education:

• Bachelor’s or Master’s degree in Engineering, preferably Electrical, Electronics, or Mechanical Engineering
• HSE certification is an advantage.

2. Experience:

• At least 5 years’ experience managing B2B customer relationships and 5 years’ experience in power systems operation and maintenance, with renewable energy expertise required.
• Demonstrated leadership capabilities.
• Strong communication and teamwork skills.
• High sense of ownership, discretion, and accountability.
• Ability to work under pressure, manage competing priorities, and travel domestically or internationally as required.
• Proficiency in Microsoft Office tools—especially Excel and PowerPoint.

3. Language:

• Proficiency in English (oral & written).

4. Character:

• Self-motivated and demonstrate a sense of ownership with high level of commitment and the ability to thrive under pressure.
• Demonstrated attention to detail. Applicant materials will be assessed according to this requirement.
• Discretion in dealing with sensitive information.
• Highly organized with ability to manage multiple projects in parallel and prioritize competing demands.
• Passion for renewable energy.
• Flexible to travel domestically and internationally.
• Must demonstrate proficiency with Microsoft Office (Microsoft Excel and PowerPoint in particular).

5. Skills and competency:

• Leadership skills: lead and deliver projects, encourage initiatives, build a sense of common purpose, and empower others.
• Communication skills: extraordinary oral and written communication skills required.
• Problem-solving/judgment: observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills.
• Teamwork: the proven dedication and ability to work successfully with others, adding value to the team.
• Information and communication: communicate appropriately and effectively with a range of people on a variety of subjects in order to inform, educate or influence them. Processes and provides data / information to meet business requirements.
• Client focus: the ability to identify, meet and sometimes exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction.
• Agility: the ability to be flexible, responsive, adaptive, and show initiative in times of change, uncertainty and business opportunity.
• Multitasking: demonstrated experience managing multiple projects simultaneously at various stages.

Benefits

• Opportunity to work in a forward-looking, innovative company, with an international group of colleagues.
• Unlimited career opportunities - driven by on the job achievements and personal development.
• A competitive salary and benefits package with long-term prospects in a fast-growing company.

Please note that only shortlisted candidates will be contacted.