Field Support Porto
At Inetum, we value your talent and offer opportunities for growth!
We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction.
Main Responsibilities:
- Diagnosing and troubleshooting hardware, software, and network issues for on-site teams.
- Setting up new equipment and ensuring existing systems are updated and functioning properly.
- Educating staff on how to use specific technologies or systems effectively.
- Keeping detailed records of issues resolved, updates applied, and processes implemented.
- Interacting with both internal teams and external clients to address concerns and provide solutions.
- Identifying potential risks and implementing preventive measures to minimize downtime.
Qualifications
- Educational background in IT, Computer Science, or related fields.
- Proficient in troubleshooting hardware, software, and network-related issues.
- Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS).
- Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA.
- Ability to diagnose and resolve technical issues under time constraints.
- Analytical thinking to identify root causes and implement effective solutions.
- Excellent communication skills to provide clear instructions and updates to non-technical users.
- A team-oriented mindset with the ability to collaborate with various departments.
- A customer-first approach, ensuring user satisfaction.
- Proficiency in English, and other languages, can be a bonus.
Additional Information
- Location: Porto
- 100% on-site work