Field Support Specialist

Reporting to the Sr. Manager of Field Operations this individual coordinates the full lifecycle of field leads—ensuring events are properly set up in CRM, forms and tracking tools are created, leads are captured and validated, and data is accurately mapped into CRM systems. The position actively monitors field lead status and call quality, supports event execution (both in-person and virtual), and provides operational and logistical backup to ensure field teams can focus on partner relationships and on-the-ground engagement. 

Requirements

Who is American College of Education 

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.  

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line. 

Who You Are 

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.     

Reporting to the Sr. Manager of Field Operations this individual coordinates the full lifecycle of field leads—ensuring events are properly set up in CRM, forms and tracking tools are created, leads are captured and validated, and data is accurately mapped into CRM systems. The position actively monitors field lead status and call quality, supports event execution (both in-person and virtual), and provides operational and logistical backup to ensure field teams can focus on partner relationships and on-the-ground engagement. 

Compensation 

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $50,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.   
 

What We Look for in the Ideal Candidate 

• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills. 

• Demonstrates a positive, service-oriented attitude with a strong commitment to supporting field teams, partners, and cross-functional stakeholders. 

• Follows established organizational, marketing, CRM, and compliance processes to ensure accuracy, consistency, and alignment across field initiatives. 

• Prioritizes and completes assigned duties based on daily field, event, and campaign needs while adapting to shifting business priorities. 

• Consistently produces a high volume of accurate, detail-oriented work related to lead coordination, CRM updates, and marketing deliverables. 

• Capable of working under pressure and meeting tight deadlines associated with event timelines, partner requests, and field deliverables. 

• Proven ability to work independently with minimal supervision while collaborating effectively with marketing, compliance, field teams, and partners. 

• Demonstrates a strong willingness to learn and understand various aspects of field operations, partner engagement, and the higher education landscape. 

• Exhibits exceptional communication, organization, and time management skills to support lead coordination, event execution, and partner needs. 

• Self-motivated, proactive, and resourceful in identifying solutions to complex, time sensitive field and operational challenges. 

• Thrives in a collaborative, team-based environment while supporting shared goals across field operations, marketing, and partner relations. 

• Applies strong analytical and problem-solving skills with a high attention to detail when managing lead data, CRM accuracy, and reporting. 

• Builds and maintains strong working relationships with internal teams, field representatives, partners, and external stakeholders. 

• Anticipates field and partner needs by proactively supporting lead flow, event readiness, and follow up processes. 

• Maintains flexibility and adaptability to support evolving field priorities, event requirements, and organizational needs. 

• Proven ability to work independently with limited supervision and with other department personnel. 

• Exhibit exceptional communication, organization, and time management skills. 

Day to Day Responsibilities 
 In this role you will wear different hats, but your skills will be especially essential in the following areas:   

• Serves as primary field support for partner and association events by coordinating lead capture, validation, and CRM alignment from pre-event planning through post-event closeout.  

• Completes and customizes marketing materials in Marq based on partner or association needs, including newsletter size requirements, formatting standards, and distribution channels.  

• Obtains and documents specific requirements from partners or associations to ensure materials, forms, and tracking tools align with event and campaign objectives.  

• Spot checks event details and system information in CRM to confirm accuracy, alignment, and proper campaign setup prior to launch.  

• Creates and manages event and campaign forms to support field lead collection for events, webinars, and partner initiatives.  

• Generates and manages QR codes and UTM links for flyers, digital assets, and partner communications to ensure accurate lead tracking.  

• Uploads and manages leads from events and webinars, ensuring campaigns, program codes, and event details are correctly assigned in CRM.  

• Validates lead data by emailing contacts to confirm email accuracy, removing bounced emails from lead lists, and reclassifying invalid entries as suspects when appropriate.  

• Ensures all validated lead information is accurately mapped, uploaded, and maintained within the CRM system to support field follow-up and reporting.  

• Monitors field lead status and call quality, providing ongoing support to ensure timely outreach and proper lead disposition.  

• Supports event logistics as needed, including event research, securing event participation, creating CRM events with campaign codes, and coordinating travel or exhibit services.  

• Prepares event materials for in person and virtual events, including printing, promotional items, booth or popup readiness, and virtual platform components such as event apps or virtual booths.  

• Completes post event reporting in CRM to close events and campaigns, support partner intranet or employee site postings, and collaborates with marketing and compliance on approved content, customized messaging, UTMs, and QR codes. 

• Performs additional duties and provides operational support as needed to meet organizational, field, partner needs and business priorities. 

Qualifications and Education Requirements 

• High School Degree  

• CRM/E-mail operations experience  

• Advanced knowledge of the Microsoft 365 product suite  

• Understanding of Zoom platform and webinar delivery procedures  

• Commitment to learning and developing skills  

• Good interpersonal and time management skills  

• Ability to work with individuals at all levels of the organization  

• Ability to exercise good judgment  

 
Our Commitment to Employees 

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:   

• Medical, dental, & vision Insurance  

• HSA and FSA options  

• Paid parental leave  

• Paid volunteer time  

• Tuition reimbursement & reduction programs  

• Generous PTO   

• 401k and employer match  

• Full-service wellness and EAP program  

• Employee recognition and awards programs  

• Employer paid life & AD&D insurance  

• Short-term disability  

• Employer paid long-term disability  

• And more… 

 
Physical Demands 

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media. 

 
Commitment to Culture   

At American College of Education, we’re all about building a one-of-a-kind, supportive community where everyone—students, faculty, and staff—can thrive. Guided by our mission and values, we focus on everything from innovative curriculum design to personalized instruction and student support to intentional planning, inclusive initiatives, and strategic resource allocation. We’re dedicated to creating an environment that celebrates freedom of expression, diversity of thought, open dialogue, and mutual respect. We believe in fostering a sense of belonging and wellness so that every member of our ACE family feels empowered, valued, and ready to reach their full potential. Together, we’re creating a vibrant, resilient, and connected learning community where everyone matters.  

 
Additional Notes 
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

Employees are increasingly integrating AI into their roles, demonstrating its potential to boost efficiency, accuracy, and productivity. By utilizing AI technologies, we can streamline processes, gain valuable insights from data, and automate routine tasks, which allows employees to concentrate on more strategic and creative aspects of their work. While AI is a beneficial tool in the workplace, if its use—such as ChatGPT, Grammarly, Copy.ai, etc.—accounts for more than 50% of any work assignments or job responsibilities, it will need to be reported to a direct leader. 

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.    

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama. 

ACE is an Equal Opportunity Employer.