Support Engineer (Storyly)
If you enjoy solving real technical problems, working across mobile platforms, and making sure live products stay reliable, this role is built for you. Join a close team of experienced developers who power one of the most trusted platforms for thousands of users around the world.
As a Support Engineer, you'll own post sale technical quality and proactive support quality.
You triage requests, reports, issues, bugs and help turn into actionable fixes. Proactively, you'll be testing new SDK releases before they ship, and keeping Customer Success teams ahead of issues before they escalate.
You help architect the best workflows, build customer support automations, and own the documentation.
We love what we have been building and expanding. Our engineering team is not too small to be overloaded with lots of different things and not too big to get lost as a small part of a big machine. It's just right.
Support Engineering is where magic happens between the engineering ingenuity, product taste and customer championship.
The role is the core part of on a software product that has been meticulously built by an army of dedicated engineers and experts. It's about speed, functionality, and bulletproof quality.
Storyly
Developed by AppSamurai, Storyly is an content experience platform for mobile commerce, with GenAI capabilities. It powers content experience and user engagement in some of the leading brands around the world. Storyly delivers intelligent, interactive, and dynamic content journeys across their apps and websites. As we reimagine Storyly for the AI era, we’re building an agile, design-forward marketing engine that blends creativity, speed, experimentation, and technology.
Trusted by 400+ brands in 40+ countries, Storyly enables smart, goal-driven, and personalized content flows within apps and websites. Our SDK runs natively on iOS, Android, React Native, Flutter, and Web, powering interactive experiences that drive conversions, retention, and revenue.