Financial Crime Operations Manager
LemFi (Series B) is building the go-to financial app for the Global South.
Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.
What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.
With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity.
The Role
You will own and run LemFi’s Financial Crime Operations, sitting at the heart of how we protect customers while keeping the product fast, accessible, and fair.
This is a hands-on operations leadership role focused on live decisioning, investigations, unblocks, and continuous improvement of in-life controls. You’ll be accountable for how work flows through operations, how quickly cases are resolved, working within the risk framework set by compliance.
You won’t just manage queues - you’ll design, run, and improve an operation that balances fraud prevention, customer experience, and growth in a high-volume, fast-moving environment.
How You'll Contribute
Own the Operation
Lead the day-to-day Financial Crime Operations function, overseeing investigations, unblocks, and fraud decisioning for in-life customers.
Own operational outcomes including time-to-unblock, investigation turnaround, throughput, and decision quality.
Ensure queues are prioritised effectively and SLAs are consistently met as volumes scale.
Optimise Controls & Customer Experience
Continuously assess and improve operational controls to reduce false positives and unnecessary friction.
Partner with Product and Data to refine rules, unblock logic, and experiments that improve conversion while maintaining risk standards.
Use operational insight to influence how controls perform in the real world, not just how they’re designed on paper.
Lead & Develop the Team
Manage and mentor a team of 20-30 Financial Crime analysts and managers, setting clear expectations and driving high performance.
Build a culture of ownership, sound judgement, and customer awareness within the operation.
Coach teams to make consistent, risk-based decisions at scale.
Use Data to Drive Improvement
Monitor trends in alerts, unblocks, false positives, and investigation outcomes.
Translate data into practical operational changes that improve speed, quality, and customer outcomes.
Build and maintain operational dashboards that surface what matters most.
Work with Compliance
Collaborate with Compliance and the MLRO on escalations, SARs, and regulatory matters where required.
Support audits and reviews by ensuring operations are well-run, documented, and continuously improving.
Act as the operational voice in discussions around risk, controls, and regulatory expectations.
Who You Are
Impact-Oriented: You thrive in a fast-paced, high-volume environment, balancing fraud prevention, customer experience, and regulatory safety.
Analytical & Process-Focused: You enjoy solving complex problems, improving workflows, and leveraging data to optimise operations.
Leadership-Driven: You are experienced in leading teams, mentoring analysts, and driving high performance.
Collaborative: You communicate effectively with Product, Compliance, and external partners, ensuring alignment across the business.
Curious & Adaptive: You seek opportunities to improve systems, unblock bottlenecks, and scale operations across multiple markets.
What You'll Bring
6+ years’ experience in Fraud or Financial Crime Operations, with at least 3 years in a leadership role.
Strong experience managing live investigations, unblocks, alerts, and decisioning in a fintech or high-volume financial environment.
Proven ability to run and improve operational workflows, SLAs, and performance metrics.
Experience partnering closely with Product, Data, or Engineering teams on control performance and operational improvements.
Solid analytical capability (Excel or similar tools) to assess trends and operational effectiveness.
Experience in payments or fintech is strongly preferred.
The Interview Process
Chat with a Talent Partner (30 mins)
Behaviours & Culture Interview (45 mins)
Case Study (3 days to complete + 1-hour presentation)
Final Interview (30 mins)
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Why Join LemFi?
Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this.
At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions.
Our Values: How We Win
Sharp Customer Focus 🎯 We cut through the noise and prioritize ruthlessly based on what drives real value.
Lead with Data 📊 We trade instinct for insight. We test, analyze, and own the outcomes.
Ownership 🤝 We take responsibility for global outcomes, not just local wins.
Grit 💪 We navigate ambiguity with resilience and keep pushing until the customer feels the impact.
You can connect with us on LinkedIn and Instagram and if you haven't already, download the app on the App Store or Google Play.
Diversity & Inclusion at LemFi
To build the best financial tools for the global diaspora, we need a team that reflects the world we serve. We welcome builders from all walks of life who embody our values over a perfect resume.
Don’t meet every single requirement in the job ad? Research shows that candidates from underrepresented backgrounds often hesitate to apply if they don't check every box. If you are excited about this role and our mission, we encourage you to apply anyway. You might be just the right person for this, or other roles.