Founding Support & Training Specialist
At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀
It’s not easy. Nothing worth doing ever is.
Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.
From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.
We’ve already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 50,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support. We’re also launching globally, helping practitioners across the USA, EU, and Australia make a difference.
About the role
Are you an empathetic problem-solver ready to make a difference for everyday Americans? We are looking for our Founding Support & Training Specialist to be the face of Beam as we expand across the US. This is not a standard support role where you are just another cog in the machine; you will be the founding member of this function in a new territory, bridging the gap between our breakthrough AI technology and the frontline workers who rely on it.
In this dynamic role, you will be on the front lines, combining "magical," high-touch daily support with high-energy training. You will take full ownership of ensuring that social workers and clinicians across the States can seamlessly adopt Magic Notes. You will act as the crucial link between our users and our product team, turning user feedback into improvements and ensuring that every interaction leaves our customers feeling supported and heard.
This role is high-autonomy and high-impact. It requires a unique blend of patience, technical aptitude, and the flexibility to travel. If you are ready to build something from scratch and empower thousands of users to create social impact, this is your career-defining moment.
You’ll be
Delivering Magical Support: Providing quick, friendly, and effective solutions to user queries across email, phone, video, and live chat. You will be the person who turns a confused user into a happy super-user, handling the day-to-day intake with speed and precision.
Being the face of Beam across the US: Travelling to partner sites across the country (sometimes on short notice) to deliver hands-on support. You will help local teams adopt our technology with confidence, ensuring no user is left stuck.
Leading world-class training: Delivering inspiring and clear training sessions (both virtual and in-person) that help new users get started and existing users master our product to save time on their casework.
Acting as the strategic voice of the user: Using your deep product knowledge to triage complex issues to Engineering and collaborating proactively with Product and Customer Success to share insights that shape the future of our features.
Writing the playbook on success: Building and maintaining clear, helpful support documentation, tutorials, and FAQs that allow users to find the answers they need quickly and easily.
You are
Deeply Empathetic and Patient: You understand that adopting new AI technology can be daunting for some. You excel at breaking down complex ideas into simple concepts and treating every user with patience and kindness.
A Top-Tier Communicator: You are friendly, articulate, and concise. Whether writing an email or speaking on a video call, your communication style builds trust and rapport instantly.
A Flexible & Resilient Operator: You are a strong multi-tasker who can balance travel logistics, live training, and a queue of support queries without losing your cool.
A Natural Problem Solver: You are curious and proactive. You don't just answer tickets; you dig into the "why" of a problem to ensure the user has the best possible experience.
A Builder at Heart: You aren't looking for a handbook; you want to write it. You are excited by the autonomy of being the first hire in this function for the US.
Bonus points
Experience using Zendesk or similar support ticketing platforms.
A flair for design and resource creation (e.g., experience with Canva).
Previous experience working in an early-stage, high-growth startup environment.
About Beam
Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.
We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.
We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Perks
Generous EMI-qualifying share options
Access to therapy, coaching, classes & content - powered by Oliva
Your own financial well-being coach, through Bippit
Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
Work remotely up to 6 weeks a year
Eligible for a 6-week sabbatical after 3 years in service
Nursery scheme through Gogeta
Healthcare cover through Benenden Health
Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
£200 WellBeam budget for activities enhancing wellbeing and professional development
Annual membership to Shoreditch Exchange gym (London office only)
Pension scheme where we contribute 3% of your salary and you contribute 5%.
Free subscription to the Calm meditation app
Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Start your journey to a more impactful career today. We're excited to hear from you.
Reasonable adjustments:
Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.
We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.
If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.
Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.