Front Office Agent
The Modernist is about contemporary hospitality that inspires curiosity and authentic experiences. Ethics and aesthetics course through everything we do, as an invisible thread that connects us to the world. We truly support our local communities and aim to create uniquely crafted, heartfelt and holistic experiences.
We strongly believe that exceptional results are the product of great teams. In this collaborative spirit, we try to cultivate a working environment of equality, positive attitude and continuous effort for excellence. And because we see ourselves as part of a community, this extends to our collaborators, suppliers and friends. If you are interested in becoming a Modernist and working on the future of our brand, please see below our new opening for the role of
Front Office Agent in Thessaloniki
You will be responsible to provide a highly professional yet unpretentious service to all guests, creating a personalized guest experience through meaningful interaction.
Requirements
- You will be part of the FO Team, covering different shifts.
- You’ll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise.
- Know the neighborhood and provide recommendations for dining, shopping, and activities.
- Manage new and existing room reservations, online & offline.
- Resolve all guest queries and problems with enthusiasm and in a prompt manner.
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Ensure 100% guest satisfaction levels.
- Lend a hand to not only guests but your colleagues and team alike - we’ve always been in it together.
- Daily coordination of Housekeeping & Maintenance tasks and working closely with the F&B, Sales & Reservations teams to make sure the overall operation is running smoothly.
- Take health and safety seriously and follow all health & safety standards, fire & security procedures, and ensure you’re working in a safe manner at all times.
Candidate profile:
- Customer-oriented, self-motivated, enthusiastic, with a positive attitude.
- Eager to be part of a team that works hard, supports each other and has fun along the way.
- Ability to perform under pressure and good time management skills.
- High level of verbal and written communication skills, competent computer skills.
- Relevant experience in a similar role at a 4-5* hotel.
- Excellent use of the English language.
- Knowledge of Protel PMS would be a plus.
Benefits
You will receive a competitive package with a significant opportunity for career development in one of the fastest growing hospitality brands.