Funding Specialist
About Yendo
Hi there, we're Yendo, and our vision is to empower everyday people to build a stronger financial future. In less than 2 years, we’ve saved customers over $100 million in unnecessary interest and fees.
We are using AI to unlock the $1.1 Trillion in vehicle equity trapped within cars owned by Americans in the form of a high limit, standard rate credit card for those traditionally excluded from mainstream financial offerings.
Yendo Credit Cards have similar APRs to those issued for prime borrowers with no hidden fees or overdraft charges and help build their customers' credit score. Yendo's credit limits are 4x higher than cards typically available for non-prime borrowers.
Role Overview
We are seeking a highly organized and detail-oriented Funding Specialist to join our Title Operations team. This role is responsible for managing the full title life cycle—from processing to release—ensuring compliance with state-specific DMV regulations, and providing exceptional service to customers and third parties throughout the process. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-first mindset, as this role frequently involves resolving title-related issues that impact customer satisfaction.
Key Responsibilities
Title Processing & DMV Management
Accurately process vehicle titles and submit documentation in accordance with state DMV requirements.
Monitor and follow up on DMV paperwork, including rejected applications, lien placements, and duplicate title requests.
Validate incoming titles to ensure accuracy and completeness prior to processing.
Customer & Third-Party Communication
Communicate with customers to request additional documents or clarify discrepancies related to title processing.
Engage with external parties such as lienholders, dealerships, or DMV offices to support title resolution.
Proactively handle customer concerns or issues that may impact the timely release of a title, including account disputes or unresolved closures.
Account & Title Management
Manage account closures and title release steps, ensuring all necessary documentation and payments are received.
Coordinate state-to-state title transfers and identify any compliance requirements for specific jurisdictions.
Track titles and payments to ensure visibility and accountability throughout the title release process.
Payment & Administrative Support
Post payment checks to appropriate accounts in a timely and accurate manner.
Prepare outgoing mail for title packets and documentation, ensuring compliance with mailing standards.
Retrieve and organize mail from the PO box daily, sorting and distributing title-related documents accordingly.
Issue Resolution & Escalation
Investigate and resolve title-related concerns that may lead to customer dissatisfaction.
Escalate complex cases to management when needed, while maintaining ownership of assigned tasks.
General Title Department Support
Assist with various back-office functions and special projects as assigned.
Remain flexible and responsive to the evolving needs of the department and support other team members as necessary.
Required Skills & Qualifications
Willingness to learn and adapt to changing processes, regulations, and business goals..
Exceptional customer service and communication skills, both verbal and written.
Ability to manage multiple tasks and deadlines with accuracy and efficiency.
High level of attention to detail and a commitment to data integrity.
Strong organizational and time-management skills.
Proficient with common office tools (e.g., email, spreadsheets, document scanning) and CRM or case management systems.
Prior title processing experience is a plus, but not required. Training will be provided.
Work Environment & Expectations
This role involves direct interaction with sensitive customer accounts and third parties.
Flexibility and a proactive approach are key, as processes may vary by state or change based on company priorities.
Professionalism, accountability, and confidentiality are expected in all tasks.
Why join us
🤝 You can make a real impact in the lives of our customers.
💳 100 million Americans lack access to sustainable credit and are forced to use predatory loans like Auto Title, Payday, Pawn, and Personal Loans. Each year almost 25% of adults are excluded from the mainstream credit system, severely inhibiting their chances of accessing affordable borrowing, getting a mortgage, or even an auto loan.
👨💼 Our executive team previously built a business that scaled to $100M ARR and has extensive experience in collateralized lending in under-developed credit markets.
🧠 We are backed by leading VCs, accomplished entrepreneurs, respected philanthropists, and founders from across the U.S. Our backers are the minds and investors behind the success of the Apple Card, Brex, Dave, Scribd, Parse, Canva, Robinhood, Flexport, Gusto, Reddit, Notion, LinkedIn, among others.
Stage: Series B
Yendo is based in Dallas, Texas with a nationwide team. This role is in our office in the Deep Ellum area of Dallas.
💰Competitive Compensation
🍎Insurance
📊401K
🏝PTO
Yendo’s core values
Our customers are our compass - We prioritize our customers' needs in every decision, guiding our work to solve real problems and create meaningful solutions. We make a positive impact by enhancing their experiences and addressing what truly matters to them.
Trust is earned, not assumed - We communicate openly, honestly, and with humility, earning trust through integrity and clarity in all interactions. By prioritizing straightforward communication and actions, we build strong relationships and ensure our intentions are always understood.
Diverse perspectives, stronger outcomes - We serve diverse customers and believe that different perspectives make us stronger. Committed to equity, we value each team member, ensuring all voices are heard and respected. By fostering an inclusive culture, we empower fair and meaningful contributions to drive our success.
Embrace Growth Together - We are drivers, we move with urgency, and we strive for excellence in everything we do. Our customers deserve the best, so we hold ourselves accountable to high standards. Through proactive ownership, thoughtful execution, and a commitment to bettering ourselves and our work every day, we deliver results that make a lasting impact.
Own every outcome - Rooted in expertise and creativity, innovation is at our core. We challenge norms, push past limitations, and seek to redefine boundaries. Yesterday’s plan may be outdated given today’s information and by questioning assumptions and challenging one another, we stay agile and open-minded, turning every situation into an opportunity to delight our customers.
Courage to challenge - Low ego, coaching, and mutual respect are the foundation of our teamwork. We empower each other and solve problems collaboratively without blame, creating a space for everyone to thrive and contribute to our collective success.