Title Operations Admin
About Yendo
Hi there, we're Yendo, and our vision is to empower everyday people to build a stronger financial future. In less than 2 years, we’ve saved customers over $100 million in unnecessary interest and fees.
We are using AI to unlock the $1.1 Trillion in vehicle equity trapped within cars owned by Americans in the form of a high limit, standard rate credit card for those traditionally excluded from mainstream financial offerings.
Yendo Credit Cards have similar APRs to those issued for prime borrowers with no hidden fees or overdraft charges and help build their customers' credit score. Yendo's credit limits are 4x higher than cards typically available for non-prime borrowers.
Role Overview
We are seeking a highly organized, detail-oriented Administrative to join our Title Operations team. This role is primarily responsible for the administrative execution and coordination that supports title processing and title release—such as posting and tracking payments, managing mail and document intake, running DMV/bank/post office errands, verifying title documents, maintaining case queues, and keeping the office organized and supply-ready.
The ideal candidate is dependable, customer-minded, and thrives in a fast-moving environment where accuracy, follow-through, and clear communication directly impact customer satisfaction and timely title resolution.
Key Responsibilities
Administrative & Payment Processing
Post and reconcile payment checks accurately and on time to the appropriate accounts.
Maintain clear documentation for payment posting, check logs, and related case notes.
Support bank-related administrative tasks (e.g., deposits or other required banking errands) as assigned.
Mail, Document Intake & Outbound Shipping
Retrieve and organize PO box mail daily, sorting and routing title-related items promptly.
Prepare and ship title packets and outbound documentation following required mailing standards.
Scan, upload, label, and file documents to ensure clean, searchable records.
Errands & External Office Support
Complete DMV, post office, and other operational errand runs as needed to support title processing and releases.
Track drop-offs, receipts, confirmations, and turnaround timelines for accountability and visibility.
Title Verification & Administrative Title Support
Validate incoming titles and supporting documents for completeness and accuracy prior to processing.
Assist with administrative steps tied to lien placement, duplicate title requests, and rejected DMV submissions (follow-up, resubmission prep, documentation gathering).
Help coordinate state-to-state title transfers by assembling required paperwork and tracking next steps.
Phone, Inbox & Case Management
Manage inbound calls and voicemails for the Title Ops queue, routing issues appropriately and ensuring timely follow-up.
Create, update, and maintain cases in the CRM/case management system, including notes, task status, and document attachments.
Communicate with customers and third parties to request missing documentation or clarify discrepancies (as needed for resolution).
Office Organization, Supplies & Team Support
Own routine office organization: filing systems, scanning stations, mail areas, and shared workspaces.
Order and maintain supplies needed for daily operations (mailing supplies, labels, paper, toner, etc.).
Support team culture and coordination by assisting with team-building logistics and operational scheduling support as assigned.
Issue Resolution & Escalation
Identify administrative blockers that could delay title release (missing docs, payment gaps, incorrect paperwork) and drive them to resolution.
Escalate complex or high-risk cases to leadership while maintaining ownership of follow-through.
Required Skills & Qualifications
Strong attention to detail and commitment to accuracy (especially with payments and document handling).
Excellent organization and time management; able to manage multiple priorities without losing track of details.
Clear, professional communication skills (phone, email, internal notes).
Comfort working with routine operational tasks (mail handling, scanning, filing, errands).
Proficiency with common office tools (email, spreadsheets, scanning) and CRM/case management systems.
Willingness to learn DMV-related requirements and adapt to changing processes.
Preferred (Not Required):
Prior experience in title processing, funding, DMV documentation, or back-office operations.
Training will be provided.
Work Environment & Expectations
This role involves direct interaction with sensitive customer accounts and third parties.
Flexibility and a proactive approach are key, as processes may vary by state or change based on company priorities.
Professionalism, accountability, and confidentiality are expected in all tasks.
Work Environment & Expectations
Regular handling of sensitive customer information; confidentiality and professionalism are required.
This role includes both desk-based work and operational tasks (mail, errands, document handling).
Flexibility and ownership mindset are essential—needs may shift based on volume, state rules, and internal priorities.
Why join us
🤝 You can make a real impact in the lives of our customers.
💳 100 million Americans lack access to sustainable credit and are forced to use predatory loans like Auto Title, Payday, Pawn, and Personal Loans. Each year almost 25% of adults are excluded from the mainstream credit system, severely inhibiting their chances of accessing affordable borrowing, getting a mortgage, or even an auto loan.
👨💼 Our executive team previously built a business that scaled to $100M ARR and has extensive experience in collateralized lending in under-developed credit markets.
🧠 We are backed by leading VCs, accomplished entrepreneurs, respected philanthropists, and founders from across the U.S. Our backers are the minds and investors behind the success of the Apple Card, Brex, Dave, Scribd, Parse, Canva, Robinhood, Flexport, Gusto, Reddit, Notion, LinkedIn, among others.
Stage: Series B
Yendo is based in Dallas, Texas with a nationwide team. This role is in our office in the Deep Ellum area of Dallas.
💰Competitive Compensation
🍎Insurance
📊401K
🏝PTO
Yendo’s core values
Our customers are our compass - We prioritize our customers' needs in every decision, guiding our work to solve real problems and create meaningful solutions. We make a positive impact by enhancing their experiences and addressing what truly matters to them.
Trust is earned, not assumed - We communicate openly, honestly, and with humility, earning trust through integrity and clarity in all interactions. By prioritizing straightforward communication and actions, we build strong relationships and ensure our intentions are always understood.
Diverse perspectives, stronger outcomes - We serve diverse customers and believe that different perspectives make us stronger. Committed to equity, we value each team member, ensuring all voices are heard and respected. By fostering an inclusive culture, we empower fair and meaningful contributions to drive our success.
Embrace Growth Together - We are drivers, we move with urgency, and we strive for excellence in everything we do. Our customers deserve the best, so we hold ourselves accountable to high standards. Through proactive ownership, thoughtful execution, and a commitment to bettering ourselves and our work every day, we deliver results that make a lasting impact.
Own every outcome - Rooted in expertise and creativity, innovation is at our core. We challenge norms, push past limitations, and seek to redefine boundaries. Yesterday’s plan may be outdated given today’s information and by questioning assumptions and challenging one another, we stay agile and open-minded, turning every situation into an opportunity to delight our customers.
Courage to challenge - Low ego, coaching, and mutual respect are the foundation of our teamwork. We empower each other and solve problems collaboratively without blame, creating a space for everyone to thrive and contribute to our collective success.