German Speaking Customer Service for Insurance Company - Work In Greece

Mercier Consultancy MD is excited to present an exceptional opportunity for German Speaking Customer Service Representatives for a leading Insurance Company, with the exciting prospect of working in Greece. This role is perfect for individuals who are multilingual, enjoy helping clients, and want to experience life in a beautiful Mediterranean setting.

Key Responsibilities

• Handle customer inquiries related to insurance policies, claims, and customer support via phone, email, and chat in German.
• Provide comprehensive information about policy details, coverage options, and premium rates to customers.
• Assist clients throughout the claims process, ensuring timely and accurate resolutions.
• Resolve customer complaints and issues efficiently, focusing on enhancing customer satisfaction.
• Document customer interactions accurately in the CRM system for effective management.
• Work closely with internal teams to improve service delivery and customer experience.
• Stay updated on insurance industry trends and company offerings to provide relevant assistance.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English and Greek is a plus.
• Previous experience in customer service, preferably within the insurance industry.
• Strong communication skills with an ability to explain complex insurance concepts clearly.
• Excellent problem-solving abilities and a proactive attitude towards customer needs.
• Ability to manage multiple inquiries in a fast-paced environment.
• Familiarity with CRM software and other customer service tools is desirable.
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...