German Speaking Customer Service for Online Gaming Platform - Athens

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an Online Gaming Platform based in Athens. This position is perfect for gaming enthusiasts who are passionate about delivering outstanding customer experiences. As a member of our dynamic team, you will assist players with inquiries related to gaming accounts, promotions, and technical support, all while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries regarding account issues, game rules, and promotional offers via phone, email, and chat in German.
• Provide assistance with technical issues and guide customers through problem resolution steps.
• Foster a positive gaming experience by delivering top-tier customer service, addressing player concerns with empathy and efficiency.
• Document customer interactions accurately in our CRM system for quality control and follow-up.
• Collaborate with the technical team to ensure prompt resolution of any system issues impacting players.
• Stay updated on gaming trends and company promotions to provide relevant information to customers.
• Actively participate in team meetings and training sessions to continuously enhance customer service skills.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably within the online gaming or entertainment industry.
• Strong communication skills with a positive, enthusiastic attitude toward customer interaction.
• Ability to troubleshoot technical issues and provide effective support to players.
• Excellent multitasking capabilities to handle multiple inquiries in a fast-paced environment.
• Familiarity with customer service software and CRM applications; gaming platform experience is an advantage.
• Willingness to work flexible hours, including evenings and weekends, as required in the gaming industry.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...