German Speaking Customer Service for Smart Home Technology Company

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives at a leading Smart Home Technology Company. This is an exciting opportunity for individuals who are passionate about technology and dedicated to providing exceptional customer support in the rapidly evolving smart home sector. As a key member of our team, you will assist customers in German, helping them navigate their inquiries and ensuring they have the best possible experience with our smart home products.

Key Responsibilities

• Respond to customer inquiries regarding smart home technology products and services via phone, email, and live chat in German.
• Assist customers with product setup, troubleshooting, and technical support.
• Provide detailed information on product features, compatibility, and updates.
• Document all customer interactions accurately in our CRM system.
• Collaborate with technical teams to resolve complex issues and enhance customer satisfaction.
• Stay updated on market trends and advancements in smart home technology to offer informed support.

Requirements

• Fluency in German (both written and spoken) is essential; English proficiency is a plus.
• Previous experience in customer service, ideally in the technology or smart home industry.
• Outstanding communication and interpersonal skills with a customer-centric approach.
• Strong technical aptitude and problem-solving skills.
• Ability to manage multiple inquiries and tasks in a fast-paced environment.
• Familiarity with CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends when needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...