Global Community Operations Lead - San Francisco
About the role
This role leads the global community function, ensuring a high-quality, scalable, and customer-centric community experience. The Community Lead manages and develops the community team, sets strategy and performance metrics, and acts as the voice of the customer across the organization. By partnering closely with Product, Engineering, and Marketing, this role transforms community insights into meaningful product and business impact while fostering strong user advocacy.
What you will do
Lead, mentor, and develop a high-performing community team, ensuring consistent quality and best practices
Define, track, and report community KPIs to drive engagement, efficiency, and continuous improvement
Oversee day-to-day community operations, including moderation standards, coverage, and escalations
Represent the voice of the customer by synthesizing feedback into actionable insights for product teams
Design and execute community programs, launches, and initiatives that deepen user engagement
Scale community advocacy by empowering power users and optimizing tools, processes, and workflows
Skills, qualifications and experience we look for
5+ years in community, customer ops, or customer success, with 2+ years leading teams in fast-moving environments
Strong track record of setting goals, owning metrics, and turning data into clear, actionable insights
Clear, confident communicator who can break down complex or technical topics for any audience
Calm and empathetic escalation owner, trusted to handle sensitive issues and drive resolution
Proven collaborator who works closely with Product, Marketing, and Engineering to ship better experiences
Passionate about building inclusive, engaged communities using modern platforms, tools, and workflows
What we offer
Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.
About Plaud Inc.
Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.
Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.
To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube
Why You Should Join Us
Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.
Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.
Define the next-gen paradigm for human-AI interaction.
Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
Work with passionate teammates who value innovation, collaboration, and customer success.
Grow your career in a culture that champions continuous learning and fast career development.
Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.